1. Requesting an Interview by Telephone Need to know this for your portfolio

2. Telephone Demands immediate attention Reduces the time you need for initial inquiries Can be informal Survey employers to see if they are viable targets

3. Determine the purpose of your call Name of hiring individual? Request information? Is it to request an interview?

4. Develop telephone skills Phone skills can be developed just like any other skills

5. To prepare for and place effective phone calls for you job search, follow these steps

6. Learn all you can about the organization before calling Get the name of the person you need to contact before you call to request an interview

7. Write out your script completely Summarize the key points Helps you organize your message Makes you sound intelligent

8. What do you say when someone answers the telephone Identify yourself –Hello this is Veronica Howard Identify your purpose –Deliver your request for an interview Get the name of the person who answers –Could I please have your name in case I need to speak with you again (Then write it down)

9. Clarify the details Clarify any follow up activities you are to complete (pick up an application, supply additional info, make an appointment Thank the person by name

10. Telephone Skills Ask if its a good time to talk

11. Telephone Skills Know what you want to say before you call

12. Telephone Skills Dont read from a script

13. Telephone Skills Dont read e- mails or anything else while you are on the phone The other person will know you are distracted

14. Telephone Skills Listen and respond to the person on the other end, instead of concentrating on what you are going to say next

15. Telephone Skills Evaluate your voice Do you speak clearly To fast Monotone Too loud Too soft