1. FFY2014 EAP Annual Training Part 1: Overview; FFY13 Outcomes; FFY14 Outlook

2. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 Staff  Amanuel Asghedom  Ken Benson  Jynell Boulka  Shamiere Bridgeford  Doug Burns  Andrew Grewell  Kathy Hochreiter  Mark Kaszynski  Jeff Mitchell  Michael Schmitz  Sandra Seemann

3. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 Staff  Libby Caulum  Sukumar Puligilla  Eric Boyd  Marilou Cheple  Bill Grant, Deputy Commissioner Guests  Brian Swanson  Karen Moe  Dianna Stair

4. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 New Coordinator/Other Staff Introductions  Since last year’s training  Please stand up, tell us your name and what organization you are from  Other Coordinators please offer your time and knowledge

5. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 Overview of Training Intentions  Program and policy changes  Areas of concern  Not EAP 101  Crisis refinements  A16 improvements  Improved controls at many levels  Train-the-trainer

6. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY13 Outcomes 6 Application Count Comparison StatusJuly 8, 2013July 8, 2012July 8, 2011 Approved147,826163,362172,149 Complete1349159 SUB TOTAL147,839163,411172,308 Incomplete153100155 Logged26558 Denied19,72017,48617,781 Closed584680728 SUB TOTAL19,89917,64117,944 Pre-Logged37,56635,62931,701 Void633653828 TOTAL 167,738181,052190,252

7. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY13 Outcomes 7

8. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY13 Outcomes 8

9. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY13 Outcomes 9

10. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY13 Outcomes 10

11. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY13 Outcomes 11

12. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 Energy Burden By County (FFY12) 12

13. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 Post- EAP Energy Burden By County (FFY12) 13

14. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 EAP Energy Burden Reduction By County (FFY12) 14

15. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 EAP Partic- ipation (% of eligible pop.) 15

16. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 16 Funding Gap Between actual funding and total need Based on actual served, actual funding and total need in FFY12

17. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 Thank You!  Yet another challenging year  PH first Crisis service  Sequestration  “Normal” winter  Snowy winter  Extension of CWR  Thank you

18. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14

19. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14 LIHEAP funding  At risk  Sequestration  Federal Shutdown  Other program funding issues affect LIHEAP:  Weatherization at great risk  SNAP  Affordable Care Act

20. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14  Last year we were talking about program integrity at both the national and state levels  GAO, HHS, OLA  Efforts related to issues are continuing  Program Integrity  Performance Measures  Baker Tilly report  OLA

21. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14  Continued scrutiny at national and state levels  OLA’s audit of DHS  Many changes we will share with you today and tomorrow reflect the continued need to ensure funds are used properly and accounted for  Documentation

22. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14 Funding & Approach FFY 14 Outlook  Can’t predict the funding, timing of the funding, the weather, the economy, demand or fuel prices  What we can predict  Fight over funding  We probably will get less than FFY13  We probably will not get funds 10/1  We probably will not know the total FFY14 until we are well into FFY14

23. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14 Funding & Approach FFY14 Outlook  Limited options are available to address less money:  Serve less people  Serve people less  Combination of both.  Less funding increases the pressure to ensure accurate benefits are going to eligible households

24. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14 Funding & Approach FFY14 Outlook Best Guess  Somewhere between $95 million and $115 million  FFY13 was $109.5 million  Starts and stops  There will be unknowns  Adverse effects of inflation as benefits remain constant

25. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY13 Outcomes 25

26. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14 Funding & Approach FFY14 Approach

27. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14 Subject Matter Experts Six JAD sessions were held in May on policy, procedures, eHEAT and Application improvements. The SME were: 27  Rachel Bagley  Catherine Fair  Richard Fuchs  Mary Heilman  Marla Lodermeier  Joan Markon  Tammy Stauffer  Judy Steinke  Pam Wild  Scott Zemke

28. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 FFY14 EAP Policy Manual  FFY14 EAP Policy Manual is on the web  Changes are detailed in “Manual Changes” table  Clarifications/corrections to policies/procedures in the Manual are issued in The Energizer throughout the program year  Changes issued via EZ hold the weight of policy  Printed Manual may not be most accurate  The Manual on the web plus EZ s are most accurate 28

29. FFY2014 EAP Annual Training August 20 & 21, 2013 FFY2014 EAP Annual Training August 20 & 21, 2013 Before Money, Money Arrives  You are all aware EAP normally starts FFY before getting funding  During this training you will hear us say ”before money arrives” or “after money arrives”  Because some processes are different ”before money arrives” or “after money arrives”  Unfortunately, we all need to be aware of the differences