1. © torque Management Services Pvt. Ltd. What do you require to become globally competitive? By: Mr. Shunsuke Tsuda Executive Consultant, Torque Management Services Pvt. Ltd., Delhi

2. Self Introduction Shunsuke Tsuda (66) 40 Years : Automotive Components Industry Production Engineering IE Overseas Plant Construction 4 Years : Consultant in Indian Manufacturing Automotive, Wire, Electric, Warehouse and so on 7 Years : Living in India from 2007 7 Years ago : “ Shocking India” – Mass Media - A big economic growth - High evaluation of Rupee.

3. © torque Management Services Pvt. Ltd. - A devil is living in my apartment House Skill / Technique / Moral -No problem and excuse Moral 1. Indian Quality : Low or High ? 2. Indian Promise : Meeting Time? 3. Sustaining / Continuity : Less or No ? 4. Effort / Hard Work : Less? 5. ‘5S’ Understanding : Poor / Self-Convenient? -No match what you say and what you do What I have felt (only bad things)?

4. © torque Management Services Pvt. Ltd. 6. They are like motor bike riders who are watching only short distance on the way--- (Narrow sight and dangerous) 7. They are not willing to educate their employees or they don’t know what the education is--- 8. Highly educated persons can be found demonstrating bad manners in public--- - Sneaking in the line, dropping trash on the Street…. What I have felt (only bad things)? - A devil is living in my apartment House Skill / Technique / Moral - No problem and excuse Moral

5. © torque Management Services Pvt. Ltd. 5 1.You should learn what the service is: – Satisfy your Customer 2. You should have long term plans about business and education for employees: – PDCA 3. You should not change your plan easily: – Continuity / PDCA 4. A Higher educated person should demonstrate: – What to do as a human being My Opinion about What You Should Do

6. © torque Management Services Pvt. Ltd. 6 1. Family – All members in the group should be treated as a family 2. Customer Satisfaction – Solutions of customers trouble is the first priority 3. Engineering – Mistakes are mothers of success – 5S is basic for everything 4. As a Human Being – Always think of others – Always think of social contribution In order to succeed in Global Business

7. © torque Management Services Pvt. Ltd. 7 1.We can tell you the true meaning of Japanese 5S including deep meaning and beautifulness of the Japanese Words. 2. We can guide you how to proceed with Kaizen. Only when you are diligent student truly ----- (Lazy students can never get Global Competitiveness) What Torque as a Consultation organization can do?

8. © torque Management Services Pvt. Ltd. 8