1. Providing information for better business management Since 1979

2. Hardware / Software Requirements Monthly Call Volume Minimum Microcall Requirements <100,000 calls per month 100,000 - 300,000 calls per month 300,000 - 3 million calls per month > 3 million calls per month Processor2 GHz Dual 2 GHz RAM512 MB1 GB1 -2 GB2 GB Database ServerMSDE * SQL Server 7.0 or 200X Disk Space20 GB40 GB100 GB200 GB (RAID 5 array) Operating SystemWindows 2000 (any version), Windows XP Professional, Windows 2003 Server Internet SoftwareMicrosoft Internet Information Services (IIS), Internet Explorer 5.5 or higher #

3. Microcall – PBX Integration Microcall Serial / IP / OAI Connectivity Collection methods include: SMDR via serial SMDR via IP SMDR via file (IT7000, Mitel 3300) OAI (3rd party call control required for ACD-type reports )

4. Multi-User Access Microcall Administrator Receives Weekly Microcall Departmental Reports via email Browser Access to Microcall for Queries Sales Mgr. Server Automatic Archive Console Operator Employee Lookups Schedules Reports for Auto Delivery Receives email of Unused Extensions & Trunks Receives Toll Fraud Alarms

5. Microcall Reports for Managing Brokers Features

6. AutoPilot – Microcall’s Complete Automation Instant Call Data collection Instant Call Data collection Instant Reporting Instant Reporting Automatic Costing of Calls Automatic Costing of Calls Automatic Report Distribution (email / network – local printer / intranet, file) Automatic Report Distribution (email / network – local printer / intranet, file) Automatic Archive of Old Data for Historical Reporting Automatic Archive of Old Data for Historical Reporting Instant Toll Fraud Notification Instant Toll Fraud Notification Automatic LDAP / Active Directory Integration Automatic LDAP / Active Directory Integration Automatic General Ledger Feeds Automatic General Ledger Feeds Automatic Deletion of Old Call Data Automatic Deletion of Old Call Data

7. Microcall Desktop

8. Microcall Company Directory

9. Microcall Reports

10. Search for Dialed Number

11. Search for Extension / Employee

12. Employee Summary (ranked by duration)

13. Advertising Effectiveness

14. Microcall Reports for Managing Brokers Customer Summary Report

15. Call Frequency

16. Trunk Summary

17. Internal Call Activity (Station-Station) * OAI with 3rd party call control required for this report

18. Track Calls from Answer to Completion * OAI with 3rd party call control required for this report

19. Transferred Calls

20. Custom Report Options

21. Custom Report Options - Distribution via Email

22. Toll Fraud Detection / Call Alerts n Create Unlimited Alarms n Instant Notification n Notify via email, Internet, Beeper (pager), Screen, Printer, etc.

23. Toll Fraud Detection / Call Alerts

24. Instant “Emergency 911” Notification via Email

25. All Features Included Unlimited LAN / WAN Users Remote Network Administration Unlimited Custom Reports Online Telephone Directory Unlimited Toll Fraud Alarms Automatic Scheduling & Reporting Automatic Backup / Archive HTML Reports - Web Browser Viewing Email, Internet, Intranet Report Distribution ANI Compatibility (Caller ID) AT&T, MCI, SPRINT, User Defined Rates Tenant Billing with Customized Surcharges Runs in Windows XP, 2000, Server 2003 Extensive Costing Features Import / Export Capabilities Traffic / Trunk Analysis Track VoIP (Voice Over IP) Batch Report Printing Daily, Weekly, Monthly Reports Password Protected Levels Single Point Entry for Adds/Moves/Changes Equipment Inventory / Bill back Tracks Account Codes / Authorization Codes Surcharges applied to Div / Dept / Extension Interfaces with any PBX, Key System, Centrex, PBX/VoIP Gtwy

26. Micro-Tel is committed to providing the highest level of technical support in the industry. To better serve you, Micro-Tel’s Technical Support Department documents the details from every support call received. Technical Support