1. CCNA Voice Official exam Certification
CHAPTER 9
Cisco Unity Express

2. Cisco Unity Express:
Small hardware appliance that fits into a router (AIM-CUE)
Linux based
Works with Cisco Unified Communications Manager (CCM)
Provides Voic , Auto Attendant, Integrated messaging, Voice Profile for Internet Mail (VPIM)
Mailboxes through license
Maximum mailboxes through platform
Works with Cisco Unity Express, Cisco Unity Connection and Cisco Unity

3. Cisco Unity Express Hardware:
Cisco Unity Express Advanced Integration Module (AIM-CUE)
Intel Celeron 300 MHz CPU
256 MB SDRAM
1 GB Flash
Maximum 50 mailboxes
14 Hours of storage
4-6 Ports for simultaneous Voice sessions
Cisco Unity Express Network Module (NM-CUE)
Intel 500 MHz CPU
Maximum 100 mailboxes
IDE 20 GB hard drive
100 Hours of storage
8 Ports for simultaneous Voice sessions

4. Cisco Unity Express Hardware:
Cisco Unity Express Network Module with Enhanced Capability (NM-CUE-EC)
Intel 500 MHz CPU
512 MB SDRAM
1 GB Flash
Maximum 250 mailboxes
20 GB IDE hard drive
300 Hours of storage
16 Ports for simultaneous Voice sessions
Cisco Unity Express Enhanced Network Module (NME-CUE)
Intel 1 GHz CPU
40 GB IDE hard drive
24 Ports for simultaneous Voice sessions

5. Cisco Unity Express Platform Software Compatibility:

6. Cisco Unity Express Software:
Cisco Unity Express voic and auto-attendant software
Cisco Unity Express optional IVR
Cisco Unity Express PC Application software
cue-installer.nmx.7.1.5
cue-vm-en_US-langpack.nmx prt1
cue-vm-full-k9.nmx prt1
cue-vm-k9.nmx pkg
cue-vm-langpack.nmx pkg
cue-vm-license_12mbx_cme_7.0.5.pkg

7. Cisco Unity Express Software:
Cisco Unity Express Application

8. Cisco Unity Express Software:
Cisco Unity Express PC Application software

9. Cisco Unity Express Software:

10. Cisco Unity Express Language Software:
Supported languages:
American English
British English
Chinese
Danish
Dutch
French (European)
French (Canadian)
German
Italian
Japanese
Korean
Portuguese (Brazilian)
Spanish (European)
Spanish (Latin America)
Spanish (Mexico)
Swedish

11. Cisco Unity Express Software:
License
cue-vm-license_12mbx_cme_7.0.5.pkg
cue-vm-license_25mbx_cme_7.0.5.pkg
cue-vm-license_50mbx_cme_7.0.5.pkg
cue-vm-license_100mbx_cme_7.0.5.pkg
cue-vm-license_150mbx_cme_7.0.5.pkg
cue-vm-license_200mbx_cme_7.0.5.pkg
cue-vm-license_250mbx_cme_7.0.5.pkg
cue-vm-license_12mbx_ccm_7.0.5.pkg
cue-vm-license_25mbx_ccm_7.0.5.pkg
cue-vm-license_50mbx_ccm_7.0.5.pkg
cue-vm-license_100mbx_ccm_7.0.5.pkg
cue-vm-license_150mbx_ccm_7.0.5.pkg
cue-vm-license_200mbx_ccm_7.0.5.pkg
cue-vm-license_250mbx_ccm_7.0.5.pkg

12. Cisco Unity Express Software:
Interactive Voice Response (IVR)
cue-ivr-jsp tar
License
cue-vm-license_2port_ivr_7.0.5.pkg
cue-vm-license_4port_ivr_7.0.5.pkg
cue-vm-license_8port_ivr_7.0.5.pkg
cue-vm-license_16port_ivr_7.0.5.pkg
cue-vm-license_20port_ivr_7.0.5.pkg

13. Features of Unity Express Voice Mail:
User and Groups
User account for one person
Group accounts for members of a group.
Administrator Accounts: Total control
Broadcast Accounts: Can send messages only
Subscriber Mailbox
A storage facility
One individual user
General Delivery Mailbox (GDM)
Assigned to a group of users
Accessed through a users subscriber mailbox
Mailbox Subscriber Features
Mailbox Login, Passwords and PINs
Password is used by a user to access the Graphical User Interface (GUI)
PIN is used for access via the Telephone User Interface (TUI)

14. Features of Unity Express Voice Mail continued:
Mailbox Subscriber Features

15. Features of Unity Express Voice Mail continued:
Tutorial
Provides a quick easy way to personalize and set-up a mailbox
Recorded / Spoken Name
Record standard greeting
Change password
Greetings
Message that a caller hears when they reach the users voic
Message management and Playback
Play and restart
Allows the subscriber to hear the message and if necessary playback from the beginning
Fast forward and rewind
Allows the user to forward through or back up by three second intervals

16. Features of Unity Express Voice Mail continued:
Message management and Playback
Skip
Allows the user to interrupt playback and leave the message unheard
Save
Allows the user to archive the message
Reply to original sender
Respond to a voic
Sent to the Original senders voice mailbox
Forward to another subscriber
Can listen to a voic and send to another Unity Express subscriber by mailbox number
Delete
Delete any message received
Undelete
Allows a subscriber to restore a message after delete
Cannot be restored after subscriber has logged out

17. Features of Unity Express Voice Mail continued:
Message Types
Broadcast
A message sent to one or more subscribers
Recipients are members of the same broadcast group
Expired message
A message that has been in the subscribers mailbox past the retention date
Prompted by Unity Express to delete or save the message
If message is saved then the retention timer is reset
Urgent message
A message tagged as urgent by the sender as one of high importance
New message
Any message that has not yet been listened to by the subscriber
Saved message
A message that has been listened to and saved by the subscriber

18. Features of Unity Express Voice Mail continued:

19. Features of Unity Express Voice Mail continued:
Message indicator
Cisco Unity Express sends a message to Cisco Unified Communications Manager
Communication Manager places an envelope icon in the phone display if available
Communication Manager enables a light on the phone handset
Message Notification
Disabled by default
Enable system wide
Enable per user
Message notification all messages
Message notification urgent only
Alerted via phone call
Message retrieval during call if enabled
Subscriber can call back to retrieve message
Attach message to outgoing notification
Speech to text ability required

20. Features of Unity Express Voice Mail continued:
Message Notification
Enable cascading notifications
If first method does not connect then continue with additional methods
Set the ring no answer (RNA) timeout in seconds
Use a restriction table to limit available phone number
Restrict long distance
User level
Device types
To use , service must be available

21. Features of Unity Express Voice Mail continued:
Message Notification
Live reply
Uses caller ID (ANI) to call sender during voic playback
Live record
Subscriber can record a call and deliver to voice mailbox
Distribution List
Public distribution list
“everyone” list enabled by default
List can be created by any subscriber
Message sent to all on the distribution list
All public lists are available to all subscribers regardless of who created the list
Private distribution list
Created by any subscriber
Available only to creator

22. Features of Unity Express Voice Mail continued:
Mailbox Storage
Configured by administrator
Allowable number of minutes of recorded conversation
Varies with system and number of subscribers
AIM-CUE 14 hours total for all mailboxes
Unassigned time not available
Notification of available time
At 90 percent subscriber receives notification that mailbox is almost full
At 100 percent subscriber receives message that the mailbox is full and no additional messages will be accepted
Mailbox Features
Record message options
Review recorded message
Re-record the message
Set normal or urgent priority on the message
Cancel the message

23. Features of Unity Express Voice Mail continued:
Mailbox Features
Operator assistance
During message called can press zero (0) to be redirected to another extension
Mailbox login
Subscriber may login to their mailbox from outside the network
Prompted for mailbox number and PIN
Voice View Express
Can view and create messages as well as configure voice mailbox options from the phone display
Integrated Messaging
Client can access their voic via their account with an IMAP capable client
Voice Profile for Internet Mail (VPIM)
Allows voic system to exchange messages with another voic system

24. Features and Functions of Cisco Unity Express Auto Attendant:
Default Auto Attendant Scripts
Auto Attendant Script (default)
Auto Attendant Simple Script
Scripts can be modified
Loaded automatically
Auto Attendant Greetings / Prompts
Welcome prompt
“Welcome to the automated attendant” (default)
Business open prompt
No message by default
Business closed prompt
“We are currently closed. Please call back later.” (default)
Holiday prompt
“We are closed today. Please call back later.” (default)

25. Features and Functions of Cisco Unity Express Auto Attendant continued:
Business Hours Settings
Determined by a configured schedule in Cisco Unified Communications Manager
Daily schedules can be copied

26. Features and Functions of Cisco Unity Express Auto Attendant continued:
Holiday Settings
List of holiday dates required

27. Features and Functions of Cisco Unity Express Auto Attendant continued:
Auto Attendant Operator
Not available in Auto Attendant Simple Script
Dial by Name and Dial by Extension
A caller can choose to dial a subscriber by name
First name
Last name
A caller can choose to dial a subscriber by extension
Administration via Telephone System
Once authenticated by extension number and PIN
Record alternate greetings (Snow, Flood…)
Record custom prompts

28. Features and Functions of Cisco Unity Express Auto Attendant continued:
Cisco Unity Express Custom Scripting
Answer the call
Determine time of day
If open, play a prompt allowing the caller to choose which subscriber to be transferred to: “Press 1 to talk to John Smith, Press 2 to talk to Jane Doe.”
If closed, transfer the call to an off-premises number

30. Cisco Unity Express Management:
Administrator
Subscriber
Record message options for a caller

31. Cisco Unity Express Management:
Administrator

32. Cisco Unity Express Management:
Subscriber

33. Cisco Unity Express Management:
Command Line

34. Cisco Unity Express Management:
Graphical User Interface
User and Group Administration
Reset passwords
Configure name information
Associate a phone
Assign a primary extension
Assign an E.164 address
Assign a language
Enable / configure message notification
Configure mailbox settings
Configure group membership

42. Cisco Unity Express Management:
Voice mail Administration
Mailbox size limitations
Message size limitations
MWI configuration
Integrated messaging configuration
Voice View Express configuration

44. Cisco Unity Express Management:
Auto Attendant Administration
Call-in number
Script choice
language
Prompt choices
Dial by first or last name
Operator extension
Schedule choice

47. Cisco Unity Express Management:
Backup and Restore
Configuration
Data
Historical reporting
Reports
Voice mail
Mailboxes
Backup history
Restore history
Network Time Protocol
Call history
Real-time reports

54. Cisco Unity Express Management:
Subscriber Options
Change password and PIN
Configure zero-out extension
Select language
Enable alternate greeting
View public distribution lists
Configure message notification
Search local directory
Obtain help

60. Telephony User Interface (TUI) Subscriber Management:
Mailbox options
Play new messages
Send a message
Play old messages
Setup options
9. Access GDM
0. Help
*. Exit
Mailbox setup options
Greetings
Message settings
Personal settings
Language settings
0. Help
*. Exit

61. Telephony User Interface (TUI) Subscriber Management continued:
Greetings Options
Re-record this greeting
Turn on / off alternate greeting
Edit greetings
Play all greetings
0. Help
*. Exit
Message Settings
Change message notification
4. Voic distribution list
0. Help
*. Exit
Personal Settings
Change password
2. Re-record the current recorded time
0. Help
*. Exit

62. Telephony User Interface (TUI) Subscriber Management continued:
Language Settings
Select first language installed
Select second language installed
Select third language installed
select fourth language installed
0. Help
*. Exit

63. Telephony User Interface (TUI) Subscriber Management continued:
Message Playback Options
Restart message
Save message
Delete message
Reply to message
Forward message
Mark message new
Rewind message
Pause message
Fast-forward message
0. Help
*. Cancel

64. Telephony User Interface (TUI) Subscriber Management continued:
Record Message Options
Send with normal priority
Send with urgent priority
Play recorded message
Re-record message
6. Cancel
#. Skip greeting

65. End of Chapter 9