1. Customer Service by Dan Boss  Have you ever experienced bad customer service?

2. Customer Service  Have you experienced really good customer service?

3. Customer Service  At what kind of place do you want to work?

4. Customer Service  Do you have customers or taxpayers?  Which one is more positive?  When you call with a problem which one do you want to be?

5. Customer Service  Who are your customers?  Citizens, businesses, utility customers taxpayers, others….  What about internal customers?  Customers are who you do work for.

6. Customer Service  You need to have a good product.  You need to be correct.  You need to be fast.  Consider your customers all the time.

7. Customer Service  You don’t always need to roll over (We don’t sell cars).  How do you want your mother treated.  Make customer service part of your culture. How?  Consider your customers all the time.

8. Customer Service  Talk about customers with your staff,  With your boss,  With your council,  With your friends,  With your customers.  The bottom line is…  Consider your customers…..

9. Customer Service  Ask your customers how you are doing.  Use letters, cards, phone calls, surveys.  Make it part of your budget.  Consider your customers all the time.

10. Customer Service  The number one thing my customers comment on is...  HOW FAST WE ARE AT…….  Calling them back.  Knocking on their door.  Consider your customers all the time…

11. Customer Service  You absolutely make a difference.