1. Personalised Knowledge Service Katherine Dumenil, Head of Library & Knowledge Services Linda Jump, Senior Web Administrator

2. Who are we? We are Shared Health Informatics Service who; Deliver a personalised Library & Knowledge service to several organisations. Meeting the future needs of GP’s, Clinicians and Commissioners.

3. What is the Knowledge Service? A localised current awareness service that includes local as well as regional and national information. A CAS that gives specific updates on type and topic of information A CAS that is customisable A CAS that was developed with the Customer A CAS using latest Web 2 technology

4. Personalisation Organisation Staff Group (Provider, Commissioner, GP) The Individual (customising knowledge home page)

5. Collaboration Library & Web Team working together to achieve a website, not only for now but for the future. The Customer as part of the Team

6. The How Bespoke website CMS that captures RSS and allows categorisation RSS and email updates Integration with Athens

7. Consultation Consultation was key Scoping idea- do staff want this Is there a need What do they want Testing / Piloting Implementation Training Worked with clinicians, commissioners, GPs and Directors.

8. Current Situation 12 Knowledge pages 319 Gadgets 130 categories 350 websites monitored 252 External feeds 98 websites monitored manually

9. Current Situation Who is using it? 2 Commissioning Teams 2 Provider Services Midwifery Team- governance tool Infection Control- governance and advertising L&D- advertising

10. Demonstration www.knowledge-nw.nhs.uk

11. Future Developments The ability to integrate the latest technology Enhance further customisation and functionality Personalisation for other organisations Personalisation for General Practice New Knowledge pages eg. Physiotherapy

12. Questions