1. Ms Joyce Tam, Principal Assistant Secretary for Information Technology and Broadcasting Presentation on “Developing an E-Government” to IIAC Members Thursday 30 November 2000

2. What is E-Government? “E-Government is an ongoing process of transformation of Government towards the provision of government services (information, transactions) through electronic means, including access to government information and the completion of government transactions on an ‘anywhere, anytime’ basis.” PricewaterhouseCoopers 2 Definition of E-Government

3. “… in five years’ time, all companies will be Internet companies, or they won’t be companies at all...” Andrew Grove, Chairman of Intel “… many consumers of government services appear to have lost their tolerance for bureaucracies. They feel they receive better service from banks, even supermarkets which have transformed business with innovative information technology …” Blueprint for renewing government services using IT Canadian Government Driving Force of E-Government

4. Kable E-Government top 20: 1. USA 2. Singapore 3. Australia 4. Canada 5. France 6. UK 7. Hong Kong Electronic Government International Kable Ltd. Global competition is tense 4 Driving Force of E-Government

5. The economic benefits of E-government Improve efficiency and quality One-stop-shop service delivery Cost effectiveness Promote wider adoption of e- commerce 5 Policy Objectives of E-Government

6. Web site for information dissemination 6 Electronic submission of information Department-based interactive services Integrated portal site to deliver one-stop shop services Road map to E-Government

7. To develop the necessary information infrastructure To adopt proper IT management practices E-government initiatives TrainingCulture 7 Top level commitment High level implementation mechanism Our E-Government Strategy

8. Top Level Commitment CE’s Policy Addresses Revised “Digital 21” IT Strategy Heads of bureaux and departments to lead and drive e-government projects

9. Government Backbone Network (GNET) Government Office Automation (GOA) Departmental network Central Internet Gateway (CIG) Certification Authority (CA) Government Communication Network (GCN) Mail Service Central Cyber Government Office (CCGO) 9 E-Government IT Infrastructure

10. Software Asset Management (SAM) IT Security Management (ISM) 10 Proper IT Management Practices

11. To foster an e-“civil service” 11 High-level E– government seminars CSTDI workshops for directorate officers IT training courses for officers at all levels Training and culture

12. Project committees for individual E– government initiatives 12 High-level Steering Committee Chaired by SITB EU, MSA, ITSD and BSPU Implementation Mechanism

13. 13 Key E-Government Initiative - Electronic Service Delivery (ESD)

14. ESD aims to deliver public services in an innovative manner One-stop-shop customer-oriented service Convenient channels for service delivery Availability of service anytime Wide variety of payment methods Safe and secure services Comprehensive user support 14 Innovative Service Delivery

15. Certification Authorities Financial Institutions Internet Appliances Personal Computers via the Internet Public Information Kiosks Content Providers -Government departments -Public agencies -Businesses Access Channels ESD Service Provider 15 Overall Information Infrastructure of ESD

16. Public Information Kiosks Wide variety of channels to access ESD Public Computer Facilities 16 Community Cyber Points ESD Access Channels

17. Submission of tax return Renewal of driving and vehicle licenses Registration as a voter Payment of Government fees Tourist information 17 ESD Applications

18. 18 Electronic Tendering System

19. Electronic procurement 19 Further Development of Electronic Tendering System to cover higher value projects Electronic Marketplace Electronic Product Catalogue Key E-Government Initiatives

20. 20 Web-based Stores Ordering Electronic Leave Application Electronic Placing of Printing Order E-Form Project Other E-Government Initiatives

21. 21 Regular reports on implementation of E– government initiatives will be made to the IIAC to enable IIAC to closely monitor progress Role of IIAC

22. Thank you