1. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa First Steps in Developing eBusiness in South-Karelian SMEs in 2002 BUSINESS TO COMPANIES RECEARCH 2001 @ WWW CRM – Customer Service Office Environment Accounting 30€ 20€10€ 5€ 2€ eBusiness developmentMulti Channel CRM 10€ Accounting Company

2. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa RESULTS 2003 Sales 21 Office Environment 428 Financial Manage- ment 110 Personnel Management 6 Marketing 4 Customer Service 54 Internal Communication Production 15 Customer Relationship Management CRM tot. 79 Delivery Supply Chain Management SCM tot. 15 Procurement Management tot. 543 Networking of business process tot 2 Altogether 749 new Applications were Installed in 399 SMEs during 1.1.2002 – 30.8.2003 BUSINESS TO COMPANIES

3. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Over 700 ePlans were done in SMEs BUSINESS TO COMPANIES RESULTS 2003

4. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Altogether 726 SME Personnel were Educated to use new Applications. Education was Given by 67 Application Providers. BUSINESS TO COMPANIES RESULTS 2003

5. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Letter Fax Phone eMail www sms/mms Products Services Offer Buying Prices Paying Tender Service Level Multi Channel 30€ 20€ 5€ 2€ 10€ @ WWW 2€ BUSINESS ROADMAP To Help to Find the Proper Application ACTIONS

6. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Total Amount Used for Education420 696€ ESF Support244 838€ 58% SME´s Self Financing175 858€ 42% BUSINESS TO COMPANIES RESULTS 2003

7. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Customer Retail Large Enterp SME Supplier eMessages & eProcesses Product Management and Publication Network Management >>>> Connection to Improve Efficiency Messages Offers Orders Order Confirmations eInvoices Cover Letters Inventory Status Product Documents Planning Production Sales After Sales Spare Parts eBusiness for SME Internal Applications and Processes eBusiness on the Net CRM  Customer Service  Sales  Marketing ERP  Office Environment  Management  Personnel SCM  Supply  Production  Deliveries Order – Delivery Chain Activity on the net Accurate Deliveries Process Deviations Process Status Monitoring Business Models Controlled Orders Project Business 2002-2003 2004-2006 Increasing Efficiency in the SMEs’ Business Networks

8. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Business Processes and eBusiness on the net Purchase invoice Purchase invoice Payment transfer Payment transfer Selling invoice Selling invoice Payment Flow Message Channel eInvoice Offer Purshace order Purshace order Email + attachment payment Message -eInvoice -eLetter -letter Account Statement Email + attachment Internet Salary letter Salary letter Employers’ Reports eGovernment TYVI reports NEXT STEP 2004-2006 Case Example BUSINESS ON NET

9. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa www.eLiiketoiminta.com ETELÄ-KARJALAN YRITTÄJÄT ImatraJoutseno Lappeenranta BUSINESS ON NET Suomen Karbonaatti Operators: (3 Banks & 6 other operators) Application Providers (400) Regional driving forces of eInvoicing (9) SMEs (1500) send eInvoices to LargeEs (9)

10. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Making sales invoice custom info product info payment info Making sales invoice custom info product info payment info Sales receivables register control remarks collections Bookkeeping Sales receivables register control remarks collections Bookkeeping Sending Invoice Letter eLetter eMail eInvoice Letter eLetter eMail eInvoice Bank statement Sales Invoices Sales Invoices Paper invoice opening scanning intrepetation Paper invoice opening scanning intrepetation eInvoice checking accounts receivable recycling approval accounts payable Bookkeeping eInvoice checking accounts receivable recycling approval accounts payable Bookkeeping Purchase Invoices Purchase Invoices FOCUS 2 - PROCESS operators

11. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa SME´s core processes: over 1 billion (10 9 ) messages in Finland B2B 2000 2001 2002 2003 2004 2005 2006 2007 8 M € ~~ 4 M € 2 M € 2000 2001 2002 2003 2004 2005 2006 2007 8 M € ~~ 4 M € 2 M € 2000 2001 2002 2003 2004 2005 2006 2007 8 M € ~~ 4 M € 2 M € 2000 2001 2002 2003 2004 2005 2006 2007 8 M € ~~ 4 M € 2 M € PAYMENTS 500 mill. pcs PURCHACING 200 mill. pcs ? OFFERS 400 mill. pcs ? INVOICING 200 mill. pcs PRODUCT MANAGEMENT MESSAGES Current penetration 98% Current penetration 8%

12. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa eINVOICES CONNECTIONS Additional information: Anilinker Elisa TeliaSonera

13. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Internet Paying: Approximately 99 % of SMEs uses Internet Banking – saving money eInvoicing: eInvoice proves the competitiveness and saves even more money Amount of Invoices: b-to-b 200 million invoices/year b-to-c 200 million invoices/year Costs 40€/Paper invoice 20€/eInvoice Savings if 25% of all invoices are eInvoices 20€ x 100 million = 2.000.000.000 € = 2 Billion € Case: eInvoice sending – receiving – recycling – transfer to finance systems NEXT STEP 2004-2006 BUSINESS ON NET

14. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa SALES INVOISES1 000 PSC Making invoice3,00 min Take up customer number 0,5 min Make the invoice 2 min Printing 0,5 min Sending invoices6,00 min Put into the envelope 1 min Take to post office 3 min Filing 0,5 min Copying to files 0,5 min Invoice copy to seller Take to bookkeeping agency 3 min Auditing and bookeeping4,00 min Entry into ledger 1 min Bookkeeping 1 min Search of invoice 1 min Error handling 2 min Yhteensä13,00 min 1 000 Sales Invoices With Paper = 1000 x 13 min x 34€/h = 7 366 € With eInvoice= 1000 x 6 min x 34€/h = 3 400 € WORKING COSTS PURCHASE INVOISES1 000 PSC Receiving invoices9,00 min Opening the post 1 min Stampling the date of invoice 1 min Attach the despatch note 2 min Copying 1 min File the copy and despatch note 1 min Checking and posting (the invoice) 2 min Copy to buyer 1 min Supplier number marked onto the invoice 1 min Workflow of invoices9,00 min Checking 1 min Approval 2 min Take to bookkeeping agency 3 min Posting the invoice to bookkeeping 1,5 min Checking 1 min Auditing and bookeeping8,50 min Entry into the purchase ledger 2 min Approval 0,5 min Payment 1 min Checking the payment from account statement 1 min Archiving 1 min Search of invoice 1 min Error handling 2 min Total26,50 min 1 000 Purchase Invoices With Paper = 1000 x 26 min x 34€/h = 15 016 € With eInvoice = 1000 x 9 min x 34€/h = 5 100 €

15. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Estimated Personnel Work Load of the Process of Financial Management (3 737 man years) of Finland’s State Treasury

16. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Saving Unit Costs in the Handling Purchasing Invoices Scanning done by own Organization Scanning Outsourced eInvoice Saving

17. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Accounting Large Es AnilinkerBaswareEnfo Elisa - Solutions ElmaTietoEnator VM- Data/Novo TeliaSonera ERP Conversions Routing Authentication Own ERP SME Finacial management Internet/ASP Account. C.SME Sales & Purshace invoicing MicroSME Purchase workflow NordeaOPSampo Accounting Financial Manag. eInvoice service,Inter- net banking transfer Medium Es Cach & eDoc transfer Financial Manag. Processes B2B

18. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa SME Large Es AnilinkerAtkosBaswareEnfo Elisa Solutions ElmaTietoEnator ERP SAP eDoc Conversions Routing Authentication Medium Es ERP ASP Financial management SME Accounting firms Operators (Banks, Others…) MicroEs Banks NetBank eInvoice Teapps Finvoice In house Posti XLM eInvoice operator NordeaOPSampo Processes B2B Financial management Operators (Banks, Others…) Operators Messages

19. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Regional action plan Joint marketing AccountigSME Processes-Messages-Channels Large Companies Government Banks and Operators Application Providers Project suppliers, suppliers - support the education - supply of applications - help to ePlan channels new applications and sevices Camber of Commerce Developing Organisations Bullets, articles, meetings www.eLiiketoiminta.com NEXT STEP 2004-2006 BUSINESS ON NET

20. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Financing 2004-2006 eBusiness project á 4.000 Tot. 12.000 Budget ESF-support Companies SME education 650.000 450.000 200.000 (SME´s) SME work 100.000 100.000 100.000 (SME´s) Other expences 450.000 220.000 130.000 (Big beneficiaries) TOTAL 1.200.000 770.000 430.000 á 4.000 Tot. 12.000 á 4.000 Tot. 16.000 Budjet 220.000 Large companies 4 Covernment 3 Cities Banks and operators 5 Application Providers Hanke Chamber of Commerce Developing Organisations NEXT STEP 2004-2006 BUSINESS ON NET

21. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Benefits of eInvoicing

22. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Benefits of eInvoicing

23. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Joint project eBusiness in network Number of companies of business regional project network in 2003: South-Karelia 5 880 Kymenlaakso 7 784 Päijät-Häme 9 723 Pirkanmaa 21 850 Etelä-Pohjanmaa 10 488 Total 55 725 www.eLiiketoiminta.com  Companies own network  Regional network  Across the border NEXT STEP 2004-2006 BUSINESS ON NET

24. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa eBusiness R & D (5 000 ePlans) SME Application providers Regional eBusiness Projects in: Finland - EU Info Project management Application development Automated Help for ePlan Info of applications Development of eBusiness Applications ePlans Education Support NEXT STEP 2004-2006 BUSINESS ON NET

25. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa Benefits & future 24 h Possibility to work out of office Low investment costs mobil and boradband in 2005 Financial management by internet and by ASP eInvoice Automated bookeeping

26. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa NEXT STEPS 1.Go to your own bank and take all the eServices that are available including eInvoice 2.Go to your own accountig company and ask how to organize the bookeeping in a new way, 3.Ask offers also from the advanced accountig companies 4.Register at www.eLiiketoiminta.com We will inform you and help you in many ways: - we will support you to educate your staff to use the new applicationswww.eLiiketoiminta.com

27. LIIKETOIMINTA Etelä-Karjala Kymenlaakso Päijät-Häme Pirkanmaa Etelä-Pohjanmaa STRATEGY of eBusiness Projects Intention is to help SMEs in region to get better benefits to their own business by using new applications and services and to generate better business by network of business processes. NEXT STEP 2004-2006 BUSINESS ON NET