1. EXPERIENCE IN CEE CXO Conference God, Hungary S. V. MANI General Manager & Head – Eastern Europe

2. GOALS Establish a world class Global Development Center Achieve highest Quality Certifications Grow to preferred Near Shore Center Create a brand image in the region Achieve minimum 85% local staff Develop niche skills Achieve profitability in 27 months Discharge Corporate Social Responsibility Achieve 25% local business turnover

3. ACHIEVEMENTS World class Global Development Center established Achieved CMMi, PCMM Level 5, ISO 9001, BS7799 and ISO 15001 The only company to achieve these in whole of CEE Preferred nearshore center for several MNCs Highest ranked in the Hewitt Best Employer Survey in Hungary in 2005 among large IT services companies Achieved more than 85% local staff Most busy kiosk at Job Fairs in Budapest, Szeged, Debrecen and Krakow Niche skills developed in many technologies and multilingual capabilities Achieved profitability in 18 months from start CSR activities in childrens’ hospitals, old age homes, sponsoring Budapest Stars Hockey Team (Juniors) and activities in other social institutions Did not achieve 25% local business turnover

4. Contribution Quality systems Secured pride of place for Hungary in software world map Project Management Created a large pool of trained Project Managers Six Sigma Methodologies Created many certified Green Belts and some Black Belts Associate Certifications SAP, Project Management, ITIL, Java, Microsoft, Oracle Multiple Platform Skills Significant contribution to Hungarian Economy Global Corporate Social Culture

5. Challenges Ease of doing business – quite complicated Adoption to CEE culture vis a vis Indian culture Complicated local labor laws Complicated payroll structure – ever changing Dynamic tax laws Mobilizing large teams in short time Staffing mega projects Increasing competition for relatively small pool of skilled resources Visa processing – complicated and time consuming in spite of joining EU Local business development Unstable political climate Attrition

6. Success Factors Location Centrally located in Europe Perfect time zone Technical and language abilities of local staff Productivity Proximity to Educational Institutions Very good Public Transport Building Architecture Stable Power Supply Options with IT Service Providers Excellent Security

7. Future Contribution From Indian Experience Establishing a hub for Regional Shared Service Center Executing mega projects > 100 person years Application of best practices in India and from world wide experience in e- Governance Improve Hungary’s competitiveness ranking from 66 to at least 25 Comply with EU requirements in e-Governance Improve government’s service effectiveness G2C, G2B and G2G Improve government income significantly

8. Key to Success Partnership Model

9. Thank You Contact details: sv.mani@hu-tcs.comsv.mani@hu-tcs.com Phone: +36 1 886 8010 (direct) +36 20 546 9164 (mobile)