1. What CQC do CQC are the health and social care regulator for England CQC register and monitor all health and social care providers in the country to ensure they meet agreed standards Registration only happens once it is not an annual process – after registering the focus moves to monitoring compliance

2. Legislation CQC, their role and responsibilities are set out in the Health and Social Care Act 2008 It sets out ‘Regulations’ – requirements for quality and safety that all providers must meet as well as the registration process Not complying with the regulations is an offence

3. The essentials standards CQC has produced a document called the Essential standards This clarifies what it means to meet the regulations set by the Government The standards do not change between sectors – but some will be more relevant to primary care

4. CQC registration and standards There are 16 essential standards of quality and safety, which come under five main areas of care: Treating people with respect and involving them in their care Provision of care, treatment and support that meets people’s needs Caring for people safely and protecting them from harm Staffing Management

5. Treating people with care and respect and involving them in their care Outcome 1: Respecting and involving people who use the service Outcome 2: Consent to care and treatment

6. Provision of care, treatment and support that meets peoples needs Outcome 4: Welfare of patients/ personalised care treatment and support Outcome 5: Nutritional needs Outcome 6: Co-operating with other providers

7. Caring for people safely and protecting them from harm Outcome 7: Safeguarding from abuse Outcome 8: Infection control and cleanliness Outcome 9: Safe management of medicines Outcome 10: Safety and suitability of premises Outcome 11:Safety / availability / suitability of equipment

8. Staffing Outcome 12:Requirements relating to workers Outcome 13: Staffing Outcome 14: Supporting workers

9. Management Outcome 16: Assessing and monitoring the quality of service provision Outcome 17 : Complaints Outcome 21: Records

10. Where are we at ? We have completed the registration process and in doing so have declared our compliance against the 16 standards Dr Riches is registered manager- legally responsible for ensuring that provider is compliant Our registration has been accepted From April we are to expect a two yearly inspection to assess our compliance – this is likely to be at 48hrs notice and will focus on 4 of the outcomes Inspection teams will use published evidenced, our website and interviews with staff and patients to form their opinion Emphasis now on gathering evidence to demonstrate compliance – ensuring policies and procedures are up-to-date/ record of training/ results of audits/ surveys

11. How does the PPG fit in? Outcome 1: Respecting and involving people who use the service Outcome 16: Assessing and monitoring the quality of service provision Outcome 17: Complaints : receiving annual report May be contacted by CQC when they do the inspection