1. O Sistema de Segurança Operacional da NetJets Europe – Um exemplo prático.
Nuno Aghdassi
Head of Flight Safety
NetJets Transportes Aéreos, S.A. (NetJets Europe)
Seminário “Anexo 19 - Gestão da Segurança Operacional”
Lisboa - 30/01/2014

2. NetJets Europe – Highlights
Flight Crew: 700 (27 nationalities)
Fleet of 102 aircraft (all CS- registered)
Operations Centre (Paço de Arcos): 500 employees
Other offices in UK, France and Germany

3. NetJets Europe – Fleet 7 29 34 16 4 9 3 Cessna Citation Bravo
Cessna Citation XLS
Hawker Beechcraft 750/800
Dassault
Falcon 2000
2014: Embraer Phenom 300 4 9 3
2015: Bombardier Challenger 350
Dassault Falcon 7X
Gulfstream
G550
Bombardier Global 6000

4. Operating Environment
EU-OPS AOC (Portugal)
IOSA registered since 2004
Partnership with Lufthansa 4

5. Industry Involvement
EASA European Commercial Aviation Safety Team (ECAST)
RAeS Flight Operations Group
NATS Safety Partnership Agreement (SPA)
UK CAA Task Group – Airborne Conflict
EASA European Operators FDM Forum
FRMS Forum
European Society of Air Safety Investigators (ESASI) 5

6. Fractional Ownership – The Concept
All the benefits of full aircraft ownership at a fraction of the cost

7. The Concept Fractional Ownership:
An undivided interest in a specific, serial numbered aircraft based on the number of hours you fly in a year
Key: whole plane = 800 “occupied” hours
Fractions:
1/2 = 400 occupied hours
1/4 = 200 occupied hours
1/8 = 100 occupied hours
1/16 = 50 occupied hours

8. Safety Department 7 full-time staff Flight Data Monitoring
Safety Reporting System
Safety Investigations
Emergency Response Plan
5 Safety Pilots
Flight Safety Officer
Honest Brokers
Wide range of expertise
Flight operations
Civil aviation regulations
Aerospace engineering
Human factors, etc…

9. The Safety Balance Bankrupt The Safety Space Investment in safety
Accident
Commercial interest 9

10. Safety Management System
NetJets has implemented its SMS by combining its existing safety processes into a single management system in 4 phases:
Implementation and culture development (2011/2012)
Risk management (2013)
Training and promotion (2014)
Safety assurance (2015) 10

11. Safety Management System
Ensure fixes still work
Identify safety hazards and apply fixes
Training/Education
Communication
Culture
Documentation
System architecture
Accountabilities

12. Safety Management System
Policy and Objectives
Safety Policy
Accountable Manager
Postholders
Safety Review Board
Risk Management
Safety Reporting System
Flight Data Monitoring
Safety Action Team
NetJets Safety Committee
Safety Assurance
Safety performance indicators
Compliance
Safety audits
Training and Promotion
Training programme
Communication plan 12

13. Analysis and Identification
Risk Management and Safety Assurance
Safety Reporting System;
FDM;
NSC;
Flight Safety Investigation;
Safety Interviews;
HFACS;
Safety Audits;
External audits;
Investigations reports;
Safety seminars/conferences
Articles, studies, etc.
Risk
Identification
Assessment
Mitigation
Monitoring
Hazard
Analysis and Identification
Event Risk Classification (ERC)
Safety Issues Risk Assessment (SIRA)
Safety Performance Monitoring
Safety Audits
Management of Change
Continuous Improvement of the SMS
Safety Recommendations;
Safety Action Teams
Safety Review Board 13

14. Risk Assessment Methodology – ARMS

15. Safety Management System Progress
Strategic
Reinforce Risk Management
Risk Register Review
Fatigue Risk Management System
Tactical
Safety Critical Processes
Flight Data Monitoring
Safety Reporting System
Auditing

16. Risk Register Review
Most significant operational safety issues highlighted by EASA and the UK CAA.
LOC-I
Airborne Conflict
Runway Excursion
Fire
CFIT
Ground Handling
Runway Incursion
Risk assessment carried-out for each one to specifically identify NJE exposure and determine:
What mitigating actions are needed (if any)?
What safety performance indicators do we need to put in place to monitor evolution in time? 16

17. Risk Register Review Accident Category Contributing Factors
Mitigating Actions
Regulations
Resources
Keywords/Taxonomy
Internal Stakeholders
External stakeholders
Performance indicators
Existing
Possible

18. NetJets SafetyNet 18

19. Flight Data Monitoring
FDM is mandatory by EU-OPS (>27000 Kg MTOW)
Fleets
Global Express
Gulfstreams
Falcon 7X
Cessna Citations
Hawker 750/800
2014: Embraer Phenom 300
2015: Bombardier Challenger 350
FDM allows us to:
Be proactive
Achieve a better oversight of the operation
Aim higher than regulated safety standards
Lead the field in private aviation 19

20. Safety Initiatives Safety Alerts and Bulletins Safety News
Safety Awards 20

21. Emergency Response Plan21

22. Leading the field in Safety
IATA Operational Safety Audit (IOSA)
Internationally recognised and accepted aviation safety standard
Held by the world’s leading airlines
NetJets is only one of few private aviation companies awarded with this distinction
Lufthansa Airline Safety & Quality Assessment
Complete assessment of safety and quality processes within NetJets
Fatigue Risk Management Systems
An international requirement
NetJets is helping shape international standards applicable to private aviation
A leader also in FRMS 22

23. O Sistema de Segurança Operacional da NetJets Europe – Um exemplo prático.
Nuno Aghdassi
Head of Flight Safety
NetJets Transportes Aéreos, S.A. (NetJets Europe)
Agradeço a vossa atenção.
Seminário “Anexo 19 - Gestão da Segurança Operacional”
Lisboa - 30/01/2014 23