1. Rovaniemen Palvelualojen Oppilaitos

2. I. Finnish Educational System UniversitiesPolytechnics Upper secondary schools Vocational education Basic education

3. Rovaniemen Palvelualojen Oppilaitos II. Rovaniemi College of Services 1.History 2.Degree structure 3.Tourism, catering and Institutional Services 4.Business and Administration 5.Application Procedure

4. Rovaniemen Palvelualojen Oppilaitos 1. History  Founded in 1998 after a merger of vocational institutions in the fields of business, catering and hospitality  Continues to operate in a rapidly changing environment  Education in these fields since 1941  Currently 3 sections in 2 units  Students in degree programmes about 800  Staff: 80

5. Rovaniemen Palvelualojen Oppilaitos 2. Degree Structure Entry after comprehensive school (9 years, age 16) 1 st year basic studies 2 nd year advanced professional studies 3 rd year professional orientation studies For students having completed upper secondary school, the education lasts 2 years For students completing both Vocational Qualification and Matriculation Examination, the education lasts 4 years Practical training: 2-3 periods, 6 months total

6. Rovaniemen Palvelualojen Oppilaitos 3. Tourism, catering and Institutional Services Initial vocational education studies Vocational qualification in Hotel and Restaurant Services - Hotel services programme  Hotel receptionist - Restaurant services programme  Waiter/waitress - Restaurant food production programme  Cook

7. Rovaniemen Palvelualojen Oppilaitos 3. Tourism, catering and Institutional Services Vocational qualification in Tourism - Tourism services production programme  Tourism services producer Vocational qualification in Catering - Large-scale food production programme  Catering cook - Food and service production programme  Service consultant

8. Rovaniemen Palvelualojen Oppilaitos 3. Tourism, catering and Institutional Services Vocational qualification in Cleaning services - Cleaning services programme  Facility maintenance personnel Vocational qualification in home and consumer services - Home services programme  Home services entrepreneur Non-degree courses Home Economics Course (Partly in English), 1 semester Preparatory Training for Handicapped Students

9. Rovaniemen Palvelualojen Oppilaitos 4. Business and Administration Initial vocational education studies Vocational qualification in Business and Administratin - Customer service and marketing programme - Office services and IT programme - Financial administration programme Vocational qualification in Information Technology - IT services and marketing programme

10. Rovaniemen Palvelualojen Oppilaitos 5. Application procedure Joint application procedure in the spring 5 schools in order of priority => Admission benefits: free education free meals student aid housing aid or free housing discounted travel

11. Rovaniemen Palvelualojen Oppilaitos III. Organisation 1.Organisation Chart 2.Mission 3.Our Basic Values 4.At Rovaniemi College of Services we appreciate

12. Rovaniemen Palvelualojen Oppilaitos 1. Organisation Chart Youth Education Principal Leading GroupPedagogical Team Service Teams Other ServicesDevelopment Work Adult Education Work Groups Oppipoika Restaurants Youth Education Principal Leading GroupPedagogical Team Service Teams Other ServicesDevelopment Work Adult Education Work Groups Oppipoika Restaurants Kairatie Team Toripuistikko Team

13. Rovaniemen Palvelualojen Oppilaitos 2. Mission Rovaniemi College of Services supports the development of the province of Lapland by producing diverse vocational competences in the service sector and by promoting internal and external entrepreneurship.

14. Rovaniemen Palvelualojen Oppilaitos 3. Our Basic Values readiness to serve community spirit openness integrity innovation

15. Rovaniemen Palvelualojen Oppilaitos 4. At Rovaniemi College of Services we appreciate social communication and cooperation skills the right attitude for service and taking the customer into consideration adapting a professional identity and appreciating everyone`s profession

16. Rovaniemen Palvelualojen Oppilaitos 4. At Rovaniemi College of Services we appreciate basic working skills learning to learn and self-evaluation entrepreneurial thinking expense awareness local and foreign cultures, tolerance

17. Rovaniemen Palvelualojen Oppilaitos IV. Quality management 1.Five strengths 2.Five opportunities for improvement 3.International cooperation 4.Apprenticeship`s evaluation

18. Rovaniemen Palvelualojen Oppilaitos 1. Five strengths Improvement of customer-oriented learning methods and learning spaces Widespread cooperation with working life and stakeholders plus networking Positive attitude towards education and improvement Ability to offer many kinds of education Team-organisation throughout institute

19. Rovaniemen Palvelualojen Oppilaitos 2. Five opportunities for improvement  Recognizing the needs and expectations of working life Improvement of feedback system and exploiting the feedback information Implementing the values throughout the institute and rewarding the action based on values Development and standardisation of the process descriptions Improvement of marketing

20. Rovaniemen Palvelualojen Oppilaitos 3. International Cooperation Criterion part 6b Customer Results – Performance Indicators Opportunity for improvement – Improvement of educational arrangements for immigrants Criterion 9 Key Performance Results Strength – International operations have expanded Opportunity for improvement – People resources on international operations have to increase

21. Rovaniemen Palvelualojen Oppilaitos 3. International Cooperation Discussion about international operations Internationalisation will be potential improvement area during the following years. International operations will be based on International Strategy years 2004 - 2006. Organising of international operations and people resources should review. Language skills should be better. International cooperation with other institutions should be increased. Immigrants should be noticed better. Familiarity with other cultures should be better.

22. Rovaniemen Palvelualojen Oppilaitos 4. Apprenticeship`s evaluation