1. http://www.bized.ac.uk Copyright 2005 – Biz/ed Functional Areas of Business What do the different parts of a business do?

2. http://www.bized.ac.uk Copyright 2005 – Biz/ed Functional Areas of Business

3. http://www.bized.ac.uk Copyright 2005 – Biz/ed Human Resources

4. http://www.bized.ac.uk Copyright 2005 – Biz/ed Worker Representatives Staff Associations Trade Unions

5. http://www.bized.ac.uk Copyright 2005 – Biz/ed Customer Services

6. http://www.bized.ac.uk Copyright 2005 – Biz/ed Marketing/Sales

7. http://www.bized.ac.uk Copyright 2005 – Biz/ed Market Research What do customers want? How much will they pay? Can we provide the good/service at a profit? Where will we find this information?

8. http://www.bized.ac.uk Copyright 2005 – Biz/ed Market Analysis Who do we sell to? How much do we sell to different groups? Are there new markets? Who are our competitors?

9. http://www.bized.ac.uk Copyright 2005 – Biz/ed Market Strategy What price? The product? How do we make sure people know about us? Where should we sell our products?

10. http://www.bized.ac.uk Copyright 2005 – Biz/ed Sales Team Local Regional National International

11. http://www.bized.ac.uk Copyright 2005 – Biz/ed Research and Development

12. http://www.bized.ac.uk Copyright 2005 – Biz/ed Administration/IT Support

13. http://www.bized.ac.uk Copyright 2005 – Biz/ed Clerical work Reports on Meetings Reception Communications - e.g. receiving telephone calls, greeting visitors Filing and Recording Sorting Mail

14. http://www.bized.ac.uk Copyright 2005 – Biz/ed Technical Support Hardware - e.g. computers Software support - e.g. accounts software Network Management

15. http://www.bized.ac.uk Copyright 2005 – Biz/ed Production/Operations

16. http://www.bized.ac.uk Copyright 2005 – Biz/ed Finance and Accounts

17. http://www.bized.ac.uk Copyright 2005 – Biz/ed Cash Inflows Revenue from sales

18. http://www.bized.ac.uk Copyright 2005 – Biz/ed Cash Outflows Paying for materials and equipment Wages

19. http://www.bized.ac.uk Copyright 2005 – Biz/ed Capital Loans Shares