1. Bachelor’s Program
Course 109
Required
Conflict Resolution

2. Bachelor’s Program http://LionsUniversity.org
Required Courses:
101 Lions History
102 Lions Club Structure
103 Club Success
104 Effective Club Meetings
105 Dynamic Community Service Projects
106 Club Governance
107 Building Club Membership
108 Member Motivation
109 Conflict Resolution
110 Public Relations
Electives (at least 5)
121 Club President
122 Club Secretary
123 Club Finances
124 Membership Committee
125 Your Board, Your Team
126 Mentoring and Orienting New Members
127 Tail-Twisting
128 Club Fun
129 Lions Clubs International Foundation
130 Beyond Your Club

3. Objectives Define the meaning of conflict resolution
List the causes of the reactions to conflict
Identify the positive side of conflict
Examine core conflict management styles to determine how to reach the best result
Introduce the 7 Steps to Resolution
Utilizing a case study, brainstorm ways to handle conflict

4. Perceptions~ What comes to mind when you see the word “conflict”? A B
What comes to mind when you see the word “resolution”? 1 2 3 4

5. What it is…

6. Definitions Word Definition Conflict
strong disagreement between people or groups that results in often angry argument
Dispute
to argue about something
Disagreement
the state of being different
Word
Definition
Resolution
the act of finding an answer or solution to a conflict, problem, etc.
Agreement
an arrangement in which people agree about what is to be done
Settlement
terms reached in an agreement
Merriam-Webster online dictionary (m-w.com)

7. What is Conflict Resolution?
Our definition can be: The act of finding an answer or solution to a strong disagreement between people or groups
Does this work for you?

8. Do these visuals still fit our definition?

9. Obstacle Obstacle Conflict Formula Dispute Conflict Person 1 Person 2
He’s not letting me…
He isn’t…
Dispute
Conflict
Person 1
Person 2
Obstacle
Obstacle

10. What causes reactions? Dependence upon others Overlap of functions
Competition of resources
Differences in behavior styles
Misunderstandings

11. Plus side to conflict~ Identify problems Change How we think
Clarify our purpose

12. Dealing with Conflict

13. POLL! What has been your experience with conflict in your clubs?
I’m just a bystander
What conflict? I don’t see any conflict!
It’s give and take - somebody wins, somebody loses
I support the majority
We confront and resolve

14. Dealing with Conflict Collaborate Compete Compromise Accommodate
Observe
Harmonize
Bargain
Force
Problem solve
Collaborate
Compete
Compromise
Accommodate
Avoidance
High
Energy
&
Effort
Low
Energy
&
Effort

15. How can we get to Collaboration?

16. How do we get there?
When we are Accommodating, we let the other person get in the way of what we want When we are Competing, one person wants to have their way and not go along with the others needs or wants
When we are Avoiding, the situation is not addressed and put off until later or maybe not at all
When we are Compromising, there is an agreed upon solution but sacrifices are made by both or all involved.

17. POLL
Who do you think should be responsible for managing Club conflict?
Nobody – there isn’t any conflict
President
Committee Chair
Past District Governor
Everybody!

18. 7 Steps to Resolution
Step 1: Establish a climate of collaboration Step 2: Tackle the easy stuff first Step 3: Find out more by asking questions Step 4: Clearly explain the problem Step 5: Be willing to change Step 6: Listen for everyone’s perspective Step 7: Ask for assistance when needed

19. Case Study #1 Place: Whatsup Lions Club Who: You (Club President)
Lion Susan (Steak Fry Committee Chair)
Lion John (17 year Lion)
Lion Mike (1 year Lion)
Scenario: Lion Susan comes to you with an issue involving Lion John and Lion Mike.

20. Details – Lion John What you know about Lion John:
He likes to do things the way they have always been done, because he sees it as being successful. He is very vocal about this.
Because he has been in the club so long, he thinks he knows how things should be done, and he tells others what to do, whether or not they ask.
Lion John is usually 10 to 20 minutes late to every club meeting; when he arrives, he spends time talking with other members before he sits down, usually in the back of the room. He is oftentimes rude and disruptive, and winds up getting fined

21. Details – Lion Mike What you know about Lion Mike:
He tries hard to follow the rules. He is very quiet and doesn't talk much. He has conservative and traditional values. He arrives early for each meeting and for each fundraiser and often stays late.

22. Details - Lion Susan What you find out from Lion Susan:
Lion John and Lion Mike have been assigned to work together at the Steak Fry.
Lion Mike told Lion Susan he dreads the times he has to work with Lion John. He told her he’s noticed how Lion John does things and it doesn’t seem right.
At the Steak Fry, Lion Mike came to his station early, but Lion John is nowhere to be seen. Lion Susan and other club members asked Lion Mike where Lion John was.
Lion Mike hadn’t told anyone about Lion John’s tardiness because he was concerned members might start to associate him behaviors to be like Lion John’s behaviors. He had covered for Lion John’s tardiness in the past, and decided he wasn’t going to any more.
When Lion John finally appears, with much commotion and distraction, Lion Mike tells him he should be on time for his shift and that others were looking for him.
Lion John says, "Hey, I’ve been doing this job for years and you haven’t. Besides my not being here isn’t hurting anything, so mind your own business.”
Tempers and frustrations start to flare between the two. Lion Susan appears in time to see what appears to be Lion John ready to push Lion Mike.
Lion Susan tells them both to cool off and get to work.

23. Debrief #1 1. Which conflict style(s) do you see? Who is avoiding?
Who is accommodating?
Who is competing?
Who is compromising?
Who is collaborating?
2. Can we get to collaborating?

24. Debrief #2
Can we use the 7 steps in this scenario? Step 1: Establish a climate of collaboration Step 2: Tackle the easy stuff first Step 3: Find out more by asking questions Step 4: Clearly explain the problem Step 5: Be willing to change Step 6: Listen for everyone’s perspective Step 7: Ask for assistance when needed

25. Review of Objectives Define the meaning of conflict resolution
List the causes of the reactions to conflict
Identify the positive side of conflict
Examine core conflict management styles to determine how to reach the best result
Review 7 Steps to Resolution
Utilizing a case study, brainstorm ways to handle conflict
POLL!

26. Access the quiz from the course page:
To receive credit from Lions University:
Access the quiz from the course page:
Take the
QUIZ

27. members.lionsforum.org

28. Discussion Board: LionsForum.org