1. Organisation, Facts and Figures  Founded  Genus 1996, Accedo 2008  Employees (36)  Genus 18, Accedo 18  Net sales 2011 MNOK 50  profit 24%  20+ medium to large customers.  Ca. 30 000 users (rich MS Windows client)  Partnering with Microsoft® and extensive focus on open standards.  Employee owned.  Internationalization through partners and customers.  Genus has one generic product with a cross market strategy.

2. Success Stories ODIN Forvaltning Department of Justice and the Police  In production since 1999  80 users managing 230 000 customers  Distributor and Customer Reporting  Operations and Settlements Support  Payments and Payment matching  Commissions Management  Customer Relationship Management (CRM)  Portfolio and Company Management  In production since 1996  10 000 users  National Intelligence System (Indicia)  Anti Money Laundering System (Ask)  Internal reporting system which extends functionality lacking in other systems  External reporting system for delivering all official statistics to Statistics Norway (SSB) Manpower  In production since 2000  650 employees managing 7500 temps and 5000 customers  Customer Relationship Management (CRM)  Time capture through web (12 000 timesheets / month)  Order and assignment management  CV management  Recruitment web portals and candidate management  Online flow (web services) to backoffice (Vivaldi and PeopleSoft) NorgesGruppen  In production since 1996  Manage operations for 1800 grocery stores  6.5 million new transactions daily  1 billion transaction last 5 years used for operational monitoring and analytics for all levels of the corporation  800 back office users  Corporate Performance Management (CPM)  Employee- and customer surveys through web, with up to 250 000 participants  Food Safety and Risk Management

3. Customers

4. The Model is the Application The customer’s application model combines generic functionality with knowledge of their business.

5. Implementation Process Iterate application model Design & definition team Create initial application model Design & definition team Start Infrastructure (specify, configure and operate) Infrastructure team Time Implementation (Document, test, clarify functionality, train & support) Knowledge transfer team Initial design sign off Production sign off Application model sign off Design & definition team