1. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 1

2. 2 Agenda Background  Database  Challenges Life-cycle risks on e-Government E-Government development around the world  UN survey Update e-Government Risks  Coorperation with EUROSAI WGITA  Where to go from here

3. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 3 Auditing e-Government - Background  Initiated by INTOSAI Standing Committee on IT Audit at its 11 th meeting in November 2002  “Investigate the SAIs different attitudes and experiences in auditing e- Government with a view to propose new projects for the Committee as to issuing guidance and sharing best practice in this area” e-Government is the online exchange of government information with, and the delivery of services to, citizens, businesses and other government agencies

4. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 4 Auditing e-Government - Background  A report was presented for the Committee at its 12th meeting in 2003  Identifying main challenges and risks in auditing e- Government  Suggesting projects for the Committee to take up within  Sharing information and knowledge in the e-Government area  Developing audit perspectives, methods and practices on e-government  Training and education  Joint international audits

5. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 5 Auditing e-Government - Background The Committee took up three projects:  Collecting and distributing e- Government audit reports  Collecting and distributing e- Government material in general  Developing best practices in auditing e-Government  rather than produce “checklists” for auditing e- Government - focuse on specific questions and risks related to e-Government - Life-cycle-risks A Task Force was set up coordinated by the SAI of Norway the SAI of Norway and with the SAIs of and with the SAIs of United Kingdom USA USA Canada Canada India India Sweden Sweden as project members as project members

6. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 6 Auditing e-Government - Database database for material retention database for material retention template to ensure the database is populated consistently template to ensure the database is populated consistently keywords to provide a search capability keywords to provide a search capability expandable for future use for other materials and projects in this area expandable for future use for other materials and projects in this area make use of material in the database to develop further audit methods and perspectives make use of material in the database to develop further audit methods and perspectives Important for the SAIs themselves to contribute in submitting their own reports into the database Important for the SAIs themselves to contribute in submitting their own reports into the database The database can be accessed at: http://www.nao.org.uk/intosai/edp/dbase/user/Publications.asp http://www.nao.org.uk/intosai/edp/dbase/user/Publications.asp http://www.nao.org.uk/intosai/edp/dbase/user/Publications.asp

7. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 7 Auditing e-Government - Life-cycle risks Life-cycle risks Assigned specific risks (170) related to auditing e-Government as they may surface in different levels and through different phases of implementing e-Governmental projects and solutionsAssigned specific risks (170) related to auditing e-Government as they may surface in different levels and through different phases of implementing e-Governmental projects and solutions Ie report on http://www.nao.org.uk/intosai/edp/dbase/user/Publi cations.aspIe report on http://www.nao.org.uk/intosai/edp/dbase/user/Publi cations.asp http://www.nao.org.uk/intosai/edp/dbase/user/Publi cations.asp http://www.nao.org.uk/intosai/edp/dbase/user/Publi cations.asp

8. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 8 Auditing e-Government - Challenges ahead – as seen in 2005 The success of the project was defined as to whether all SAIs (including those outside the Committee) contributed to populate and made use of the database  Make the database a useful tool in exchanging scopes, audit criteria and experiences of SAIs and governments in developing e-Government  Updating the risk-document  Maintenance of the database

9. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 9 Updating the risk-document Life-Cycle risks in e-Government

10. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 10 Broad Risk Areas Initiating and supporting e- Government investment proposals Implementing e-Government services Consequences of performing e- Government services

11. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 11 Characteristics of E-Government Systems Consists of open systems which are exposed to more and different risks than traditional systems Widespread use of technology provides new challenges to governments, organizations and auditors Widespread distribution increases the need to provide security, control, and privacy

12. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 12 Life-Cycle of e-Government Projects Initiation –Initial articulation of intention and vision Planning and Implementing –Resources, Inter- operatibility, info sharingOperations –Reliable day to day and progressive integrationMonitoring –Build-up of services and meeting needs E-Government Project Life-Cycle Monitoring Initiation Planning and implementing Operations

13. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 13 Life-Cycle risks in e-Government Adresses issues systematically at all 4 stages:  Initiation  Planning and implementation  Operations  Monitoring on both  state/governmental level  departemental level

14. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 14 E-Government development around the world More countries are using information and communication technologies to   provide information to their citizens   to provide the possibility of online financial transactions   to include citizens in e-consultation and e-decisionmaking

15. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 15 UN survey 2008 From e-Government to Connected Goverance www.unpan.org/egovernment.asp

16. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 16 UN survey 2008 An effectiv connected government is about a ”better and bigger” front-end and a ”smaller and smarter” back-end The end-goal of all e-Government and connected governance must remain better public service delivery The real benefit of e-Government lies not in the use of technology but in its application to processess of transformations

17. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 17 UN survey 2008 Governments are moving forward in e- government development around the world – BUT progress is slow Only a few government have made necessary investment to move from e- governments applications to a more integrated connected governance stage

18. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 18 Large differences between the five regions in terms of readiness

19. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 19 Large differences between the five regions in terms of readiness Of the top 35 countries European countries made up 70 % –Sweeden, Denmark, Norway and US top 4 Asian countries made up 20 % The sucssess of Eoupean countries are largely due to investments in: Infrastructure citizen-friendly portals online applications back office integration

20. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 20 Citizen engagement – the e-participation Modest upward movement – 189 countries online –a greater number of countries were in the middel to top one third in e- participation utilization –Still 82 % in the lower one third US scored highest followed by Rebublic of Korea –due to strenght in e- information and e- consultation

21. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 21 Web Measurement Assessment The Scandinavian countries have taken the lead in the web measure index taking three of the top four positions Countries must continue to improve their national and ministry portals and websites to keep up with the demands of their citizens All of this must be provided on a secure, seamless, integrated and confidential network. Countries that do not maintain this constant push to provide more online applications and tools will be left behind

22. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 22 Number of Countries with Interactive Services

23. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 23 E-Consulting Services

24. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 24 Transactional Services

25. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 25 E-Government Service Delivery

26. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 26 Transactional Services: Top 10 Countries

27. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 27 E-Decision-Making Only 11 per cent committed themselves to incorporating the results of e-participation into the decision-making process For e-government to be successful, governments should engage their citizens and incorporate their views, expectations and concerns into policies. This knowledge will build greater trust and confidence between citizens and their governments.

28. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 28 Update e-Government Risks - decided at 18th meeting in WGITA Attend EUROSAI IT-Workinggroup meeting Update the 170 risks to fit the EUROSAI framework “The e-Government risk-cube” by October 2009 Send draft updated risks for exposure among WGITAs members in November 2009 Deadline for comments medio January Present updated report at WGITAs 19th meeting in Bejing

29. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 29 Cooperation with EUROSAI IT Working Group ”The Cube” –development of an algorithm –Headed by the SAI of Poland - NIK

30. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 30 Cooperation with EUROSAI IT Working Group - status Linking “The Cube” to the work on WGITA Risks adds value –Working with different options, for ie: the linkage could be done assigning each risk (ca 170) to the 27 cube cells assigning each risk to the flowcharts’ steps to which each algorithm description page is assigned EUROSAI IT WG has not made intended progress in developement of the tool uptill date

31. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 31 Update e-Government Risks - where to og from here WGITA updates the e-Government risks in the present structur –Responibility of Task Force on e-Government – Norway coordinates the work EUROSAI WG is welcome to make use of WGITAs material to find appropriate linkage Report back at next meeting in WGITA

32. 19th WGITA-meeting Beijing April 2010 - Auditing e-Government 32 Questions/Thank You Erna J. Lea Deputy Director General Office of the Auditor General of Norway Tel: +4722241070 E-mail: Erna.Lea@riksrevisjonen.no Erna.Lea@riksrevisjonen.no www.riksrevisjonen.no