1. Research, Development, and Evaluation Commission Department of Information Management Research, Development, and Evaluation Commission The Executive Yuan, Taiwan Republic of China March 17, 2003 E-Government in Taiwan -- Policy, Strategy, and Status

2. Research, Development, and Evaluation Commission Outline 1. Driving force of e-government 2. Roadmap for e-government 3. Progress status of e-government 4. Policy and strategy 5. Experiences and lessons learned

3. Research, Development, and Evaluation Commission 1. Driving Force of e-Government Public Demand Global Competition Legislative Requirements

4. Research, Development, and Evaluation Commission E-Readiness

5. Research, Development, and Evaluation Commission Implementation Mechanism The Executive Yuan (The Cabinet) NICI RDEC Other Ministries & Commissions IT Units Info. Management Department National Info. & Communications Security Board Program & Budget Review Coordination Supporting Measures Monitor Progress Barrier Removal Local Governments

6. Research, Development, and Evaluation Commission 2. Roadmap for e-Government Infrastructure Development and Penetration On-line Services Development Mobile Government

7. Research, Development, and Evaluation Commission The e-Government Portal ( www.gov.tw) Government Service Network Government Certification Authority e-Procurement Service e-Taxation Service Official Document Interchange e-Motor Vehicle Service e-Village Services -- Bridging Digital Divide e-Job Service Key E-Government Initiative

8. Research, Development, and Evaluation Commission E-Government Program Taiwan established an “Electronic Government Program (2001~2004)” in April 2001. This program aims to link all government agencies through networking and to provide versatile Internet-based services as the “e- Government” system.

9. Research, Development, and Evaluation Commission Performance Targets of e-Government Program Implement electronic official document exchange at all levels of the government organizations by the end of 2001. Enable all levels of the government organizations to build websites and provide Internet based services by the end of 2002. Nurture all government workforces to make use of the Internet by the end of 2003. 40% of 1500 application services provided online by the end of 2004.

10. Research, Development, and Evaluation Commission 3. Progress Status of e-Government 97% government agencies connected to Internet,85% of them provide services on websites. 100% government agencies exchange official documents through Internet. 10% government application services provided on Internet.

11. Research, Development, and Evaluation Commission New Initiative to Develop an e-Taiwan e-Taiwan project (2002-2008) is composed of: –e-Government (major driving force) –e-industry –e-society –e-infrastructure New funding resource for e-government

12. Research, Development, and Evaluation Commission 4. Policy and Strategy Investing for information economy Strategic investment and focus on key applications Public/private partnerships Marketing e-government

13. Research, Development, and Evaluation Commission 5. Experiences and Lessons Learned

14. Research, Development, and Evaluation Commission Government Service Network

15. Research, Development, and Evaluation Commission E-Government PKI GCA MOEA CA MOICA GRCA E-Government PKI phase 2 (2002~ ) GCA E-Government PKI phase 1 (1998~2001)

16. Research, Development, and Evaluation Commission Smart Card Applications  National Health Insurance IC Card 23 millions IC cards issued  Organization ID IC Card Government Unit Identification IC Card Corporation license IC Card

17. Research, Development, and Evaluation Commission Government Certification Authority(GCA) Sending Unit Internet E-Office Document Private key Certificate Digital signature/ encryption E-Office Document Verify signature/ Decryption Receiving Unit Private key Certificate IC Card E-Government Killer Application -- Official Document Interchange Exchange Center

18. Research, Development, and Evaluation Commission E-Government Killer Application -- e-Taxation Service 0.21%0.22%0.26% 0.36%0.74% 5000 10000 15000 20000 25000 30000 35000 40000 19981999200020012002 Online tax payers Percentage Year Person A Rocky Road for e-certification

19. Research, Development, and Evaluation Commission Integrated E-Government Services Architecture Access Devices Households Land Registration Taxation Commerce and industry administration Motor Vehicle and Driver Administration Health Care Intellectual Property Services …... Other Portals E-government Portal Common Platform Authentication/ Authorization Services E-payment Services Cluster Services Directory Services Registration Services Customers PDA Cell Phone NB/PC Car GPS KIOSK General Publics Enterprises Civil Servants Departments Organizations Legacy Systems Information Exchange Services Legacy System Interface

20. Research, Development, and Evaluation Commission 24X7 Services One-stop Services E-government WAP KIOSK FAX ATM INTERNET InfoCom Voice Telephony G2C Services G2B Services Multi-channel Services G2G Services E-government is anytime, anywhere and for anyone. Business Citizens Government

21. Research, Development, and Evaluation Commission Lessons Learned (1) Strategy  Engaged leadership  Plan big, start small and scale up Management  Communication is key  Prepare for cultural change

22. Research, Development, and Evaluation Commission Lessons Learned (2) Promotion and Marketing  Continued marketing to the public  Continued training for government work force  Build incentive mechanism

23. Research, Development, and Evaluation Commission Lessons Learned (3) Infrastructure  Affordable and universal access to the information infrastructure.  Legislation to stimulate and manage IT technology.  Develop a standards-based, flexible, scalable common IT architecture

24. Research, Development, and Evaluation Commission Thank you