1. Moments of Truth The Successful Club Series 290

2. The Mission of the Club The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self- confidence and personal growth. 290 Moments of Truth 1

3. The Reasons Members Leave 290 Moments of Truth 2 1% die 3% move away 9% move on to other products because of a recommendation 9% find a cheaper product elsewhere 10% are chronically dissatisfied 68% go elsewhere because the people they deal with are indifferent to their needs

4. A Moment of Truth is an episode where a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service. Moments of Truth 290 Moments of Truth 3

5.  First impressions  Membership orientation  Fellowship, variety and communication  Program planning and meeting organization  Membership strength  Achievement recognition Toastmasters’ Moments of Truth 290 Moments of Truth 4

6. First Impressions  Guests greeted warmly and introduced to officers and members  Guest book and name tags provided  Professionally arranged meeting room  Arrangements meet speakers’ needs  Guests invited to address the club  Guests invited to join 290 Moments of Truth 5

7.  Formal induction, including presentation of pin and manuals  Assignment of mentor  Education programs and recognition system discussed  Learning needs assessed  Speaking role(s) assigned  Member involved in club’s activities New Member Orientations 290 Moments of Truth 6

8. Fellowship, Variety and Communication  Guests greeted warmly  Enjoyable and educational meetings  Regularly-scheduled social events  Participation in area, district and International events  Inter-club events  Club newsletter and/or Web site– updated regularly 290 Moments of Truth 7

9.  Program and agenda publicized in advance  Members are prepared to carry out all program assignments  All projects are manual projects  Meetings begin and end on time  Creative table topics and activities  Positive and helpful evaluations Program Planning and Meeting Organization 290 Moments of Truth 8

10.  Club has 20 or more members  Members are retained  Promotion in club’s organization or community  Club programs are varied and exciting  Toastmasters sponsoring new members are recognized  Regular membership-building programs Membership Strength 290 Moments of Truth 9

11. Recognizing Accomplishments AAward applications immediately submitted to WHQ PProgress chart displayed and maintained MMember achievements recognized with ceremony CClub, district and international leaders recognized CClub and member achievements publicized DDCP used for planning and recognition 290 Moments of Truth 10