1. A cafeteria plan for the strategic management of organizational conflict It’s not just training...... it’s how organizations cut the hidden costs of preventable conflict Click now

4. The premier service of... The MediationWorks Training System™ A cafeteria plan for strategic conflict management © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. After viewing this presentation, visit us at... Click now

5. What is it? The MediationWorks Training System™ A cafeteria plan for strategic conflict management A flexible, customizable, comprehensive range of options allowing your organization to get what you need... and only what you need... to cut the hidden costs of preventable conflict...... from a single day of training to complete redesign of your organization’s dispute resolution system. © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. Click now

6. Step 1: Benchmark ~ Assess the problem Step 2: Train ~ Establish the core competencies Step 3: Coach ~ Support the learning Step 4: Enable ~ Remove the obstacles Step 5: Expertize ~ Train in-house experts Step 6: Systematize ~ Design your ADR system Step 7: Reassess ~ Compare to benchmarks The MediationWorks Training System™ A cafeteria plan for strategic conflict management © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. Select from these options: Click now

7. Step 1: Benchmark ~ Assess the problem Dana Measure of Financial Cost of Organizational Conflict Benchmark current costs of mismanaged conflict Dana Survey of Conflict Management Strategies Benchmark current levels of the four strategies Other benchmark measures? Frequency of grievance filings? Voluntary employee turnover rate? Other costly effects of unmanaged conflict? © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Benchmarking (Step 1) and Reassessment (Step 7) are included with Training (Step 2) at no additional cost so you can measure your ROI. Click now

8. The Dana Measure of Financial Cost of Conflict a © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Cost factors: #1: Wasted time #2: Opportunity cost of wasted time #3: Lowered job motivation and productivity #4: Lost performance due to conflict-related absenteeism #5: Loss of investment in skilled employees #6: Conflict-incited theft, sabotage, vandalism, and damage #7: Restructuring around the problem #8: Health costs #9: Degraded decision quality The Dana Measure is available as an on-line calculator at www.mediationworks.com Click now Conflict Management Toolbox

9. Non- adversarial attitude toward other Adversarial attitude toward other Coercion Collaboration Evasion Detachment Engagement with other Disengagement from other The Dana Survey of Conflict Management Strategies The Dana Survey is available on-line at www.mediationworks.com © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Click now A number value for your organization Conflict Management Strategies currently imbedded in your organization Conflict Management Toolbox

10. Step 2: Train ~ Establish the core competencies © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Module 1: Necessary Knowledge Your mental map for effective action Module 2: Successful Conflict Conversations A core workplace competency: Self Mediation Module 3: Third-party Resolutions A core leadership competency: Managerial Mediation Click now In-house train-the-trainer option

11. Step 3: Coach ~ Support the learning Individual or group telecoaching after training Outcome-targeted 88% incremental benefit of training plus coaching © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Click now

12. Step 4: Enable ~ Remove the obstacles Barriers to using competencies are imbedded in every organization’s structure and culture. Remove or lessen obstacles with standard facilitation methods and employee participation. Use DMI consultant or your in-house facilitator. © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Click now

13. Step 5: Expertize ~ Train in-house experts Establish a panel of skilled mediators to resolve disputes that are not successfully resolved by the core competencies gained by Training (Step 2) and supported by Coaching (Step 3). Often fewer than 10% of workplace conflicts remain unresolved, requiring expert mediation. © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Click now

14. Step 6: Systematize ~ Design your ADR* system Design, establish, and document an interest-based conflict management system containing procedures for handling grievances and other formal disputes. © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Click now * ADR = Alternative (or Appropriate) Dispute Resolution

15. Step 7: Reassess ~ Compare to benchmarks Dana Measure of Financial Cost of Organizational Conflict Compare current costs to the initial benchmark. Dana Survey of Conflict Management Strategies Compare current indices to initial four benchmarks. Other benchmark comparisons? © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Benchmarking (Step 1) and Reassessment (Step 7) are included with Training (Step 2) at no additional cost so you can measure your ROI. Click now

16. The Dana Measure of Financial Cost of Conflict a Average cost at Benchmark Average cost at Reassessment Cost of conflict Reduction in average cost of conflict © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ Reassessment Click now

17. Non- adversarial attitude toward other Adversarial attitude toward other Coercion Collaboration Evasion Detachment Engagement with other Disengagement from other Lower? Higher? a © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. The MediationWorks Training System™ The Dana Survey of Conflict Management Strategies Reassessment Click now Conflict Management Strategies currently imbedded in your organization

18. The MediationWorks Training System™ A cafeteria plan for strategic conflict management © 2003, 2006 by Dana Mediation Institute, Inc. All rights reserved. For more information, click... or call 888-222-3271 (toll free) or 913-432-2888 or email dmi@mediationworks.com.dmi@mediationworks.com Thanks for your attention!