1. “Realignment and Vision”
National Ski Patrol
“Realignment and Vision”
Summer 2014

2. Thank you for the invitation
My name is Jim Woodrum
We also have several others from the NSP National Leadership here:

3. Introductions: Darcy Hanley: NSP Education Director
Janet Glaeser: National Board Member
John Thomas: Your Division Director
BrianCobble: Former Division Director, NB Candidate
Bill Sinykin: InterMountain Division Director, NB Candidate
Chuck Martschinke, Former Division Director
Jay Zedak: National OET Program Director
Tom Worley: Assistant National OET Program Director
Linda Barthel: National Women’s Program Director
Mike Husar: National Safety Committee Leader and Powder Fall Committee
Sue Hayes: Powder Fall Committee
Dana Zedak: National Fund Raising Committee

4. Today's Presentation
Part One: where is the memberships National Organization going!
Part Two: The Joint Statement of Understanding with NSAA and other impactors on ski patrols and patrollers.
To get started a little history challenge and our National Leaders will help me.

5. History of the National Ski Patrol
Proud United States and ski industry heritage, 76 years of service
Founded in 1938 by Charles Minot Dole
Dole lobbied U.S. Army to create Americas first ski troops for WWII; established 10th Mountain Division
The NSP was the only civilian organization authorized to screen and recruit applicants for the military
Original patrollers founded several ski areas including Aspen and Vail.
In 1980, the NSP was granted a federal charter by the U.S. Congress.
John-Familiarization, proud past, Humanitarian aid

6. The National Ski Patrol Today
2013, 75th anniversary
30,000+ members (including patrollers & mountain hosts)
600 patrols in 10 geographic divisions; one professional division.
NSP members promote safety in outdoor recreation
The majority of patrollers work as volunteers, offering their time and expertise at no charge to improve the experience of outdoor recreationists.
John

7. Status as of 1/1/14 Solving immediate NSP needs
Numerous action items
Gap in leadership
A need to develop a vision and draft a plan to move NSP forward
A bit of chaos at the National level

8. New Executive Director: John McMahon in Jan. 2014
John initiated a study on what was needed in the NSP.
He examined feedback from National Staff, Division Directors, Members, the Board, Industry Partners, etc.
Using that feedback, he presented a plan to the National Board in the June 2014 Annual Meeting
The remainder of this presentation will highlight some of that data

9. Staff feedback: Information Technology: Phone system/protocol:
overly customized iMIS system creating on-going “bugs” to system, inconsistent data entry, limited iMIS training, in-ability to easily pull reports
Phone system/protocol:
Over demand of winter call volume due to “bugs” in IT, call routing inefficiency, and over use of national number to handle division question
Establishing clearer job duties and procedures at the National Office:
Lack of consistent protocols and procedures to duties
Strategic vs. Tactical:
Need for strategic vision and goals
Roles of staff vs. board
“day to day” vs. long term vision

10. Division/Member Feedback:
Develop strategic plan
Fix the NSP Database and IT systems,
Improve web content
Develop stronger/clearer relationship with National EMS
Strong & positive action against members that harm/disrupt organization
Continue to increase board efficiency, lead by example, stop infighting

11. Division/Member Feedback cont…
Develop new Revenue Streams
National immunity for patrollers
Education
Easier resource access for instructors
Complete Outdoor First Care course
Enhance programs to become “best of class”
Measure programs and delivery, optimize dollars invested

12. Industry Partner Insights: (NSAA,PSIA,others)
Thankful for volunteers and efforts
Believe we are engaged with customers
Can be useful part of industry solution
Build/credential chair evacuation
Relook at the Mountain Host Program
Workers Comp, Health care coverage

13. Industry Partner Insights cont…
Keep NSP training in sync with what is needed at local area
Keep up with trends industry/lifestyle of customers
National vs. local issue
Tendency to create drama, infighting: get your house in order!

14. Strategic Plan Process:
Examine the NSP Mission:
What are the Challenges to the NSP:
Industry Trends:
Lifestyle Trends:
Environmental/Threats

15. Mission Statement
The National Ski Patrol is a member-driven professional organization of registered ski patrols striving to be recognized as the premier provider of training and education programs for emergency rescuers serving the outdoor recreation community. To meet that goal, and promote the safe enjoyment of snow sport enthusiasts, NSP supports its members through accredited education and training in leadership, outdoor emergency care, safety programs and transportation services.
Core Values
Excellence, Service, Camaraderie, Leadership, Integrity

16. Challenges In-Direct EMT’s (including Wilderness) Comparison’s
Professional Patrols (APP)
FIPS (International)
Other Non NSP Patrols
Ski Industry Partners
NSAA, PSIA, SIA
Other similar non profits
American Red Cross

17. Industry Trends
Aging industry leadership phasing out, new era emerging
New ski area ownership
Resorts focusing more on guest experience
Ski areas becoming more year-round focused: Mt Bike, Ropes courses, slides, golf, ziplines, etc.

18. Lifestyle Trends
Frustrations with Lack of a Work/Life Balance, simpler life
Blooming Social Needs
Skilled volunteerism
Lifetime Learning
Importance of Home and Community
Health, Self Improvement, Fitness, Eating Right

19. Environment/Threats Diminished NSP Relevancy
Cost to patrollers outweighing benefits of volunteering
Misunderstanding of JSOU between patrol/NSAA/ski areas
Worker’s comp, healthcare coverage for volunteers
Ski Area Mountain Host programs
Inadequate services for NSP members: (IT, Education, web)

20. Primary Strategy of the NSP:
Elevate NSP’s Relevancy to:
Membership
Ski Resort/Areas
General Public

21. Elements to support: Rekindle “spirit” of organization
Develop and follow strategic plan
Strive to be “best in category”
Provide required level of IT services
Provide appropriate level of education and programs
Increase revenue streams
Increase membership

22. Elements to support cont..
Increase effectiveness of communications to members
Increase team (staff) effectiveness
Develop accountability and measurable performance goals
Build stronger collaboration with industry partners
Improve committee function utilizing NSP stakeholder expertise
Increase understanding of JSOU
Elevate leadership role

23. NSP Office chart

24. NSP National Office Organizational Chart
June 1, 2014
John McMahon
Executive Director
Carol Hudson Administrative Coordinator
Tricia Burns Executive Assistant
Jack Donahue IT Support
Joanne Galko Finance Dir.
Darcy Hanley Education Dir.
Cheri Overston Dir. Of Memb Regis. & Awards
Candace Horgan Communication Dir.
Melanie Hood
Marketing & Dev. Dir.
Josh Jacobson
Product Sales Manager
Kate Peine Accountant
Jill Bjerke
Education Assistant
Jen Miller
Members Services Manager
Cara Crowley
Marketing Coordinator
Rob Wilcox
Warehouse Supervisor
Rachel Crane
Merchandising & Event Planner

25. Now, why do we do this?

26. Today’s Issues and the Impact on Patrollers/Patrols
John Intro, myself, how run with panel, question at end

27. Key Topics Joint Statement of Understanding Insurance Coverage
Releases
Healthcare
New Safety Initiatives
Fundraising
Importance of Nurturing fruitful relationships
Future of NSP
John-what we will cover, how long

28. Joint Statement of Understanding
Paragraph 1:
A patrol, once established at a given ski area, is under the supervision of the ski area management and must abide by the policies and procedures established by that management.
John, 3 main areas-important to document what you want nsp to do (check fences, what do you need to look out on hill, who do we tell, what to do about it, be clear on expectations, who to report it to, what you would like for us to do about it, measure it, some people turn over completely to nsp…have to take control…not advocate responsibility turned over to patrol

29. Joint Statement of Understanding cont…
Paragraph 4:
NSP and NSAA recognize the importance of educating lift evacuation participants as to appropriate lift evacuation techniques and the specific implementation details in the ski area lift evacuation plan. The establishment of necessary policies and procedures for lift evacuation, lift evacuation training, and the selection of equipment to be used in conjunction with such evacuation or training is the sole responsibility of ski area management. Patrollers will participate in lift evacuation and lift evacuation training only as ski area management shall direct.
John-you can delegate the work, but still responsible for procedures lye with owners that they can follow, your responsible, equipment, and if something that needs to be responsible to ownership, we can train whoever they want, others will take over if paid organization, NSAA is working on new ppt presentation (David), we can work with you to show new equipment

30. Joint Statement of Understanding cont…
Paragraph 6:
It is recognized that ski area management ultimately supervises and controls many of the patrolling activities of individual NSP members and NSP registration units at each ski area. As such, it may be asserted that the ski area bears legal responsibility for such acts of its patrollers. It is also understood and agreed that there are services provided by individual NSP members based upon their training received from NSP.
John-need to have open relationship, important to ask input on risk of procedure, nsp can help understand or talk to insurance company, be consistent on training, what does this mean to you guys, challenge will be everyone will have different perspecitive, nsp under oec 5th editon

31. Insurance Coverage
NSP provides insurance for its registered educational programs.
The ski area provides general liability insurance coverage for volunteer patrollers if:
They are acting at the direction of the Mountain
While performing within scope of their duties
Lawsuit have been brought against patroller’s.
David

32. Releases
NSP is working with NSAA on this issue as a good industry partner – seeking a fair and balanced solution
Considerations:
Inherent risks in sport
ANYONE who gets season pass releases
Patrollers in WORSE position than guest?
Indemnification Provisions
Releases from family members
Health Insurance
Workers Comp issues
David-is david going get into secondary insurance

33. Healthcare
NSP does support the concept that Patrollers should maintain individual health care policies.
David-varied state to state, ski liberty article

34. New Safety Initiatives
NSP National Safety Committee
Currently working on Accident Investigation Manual
“Your Responsibility Code” 50th Anniversary, which started in , two year initiative
Reckless Skiing / Collisions, Mountain Safety Patrol
Mountain Hosts, sometimes referred to as Ambassadors, Yellow Jackets, Courtesy Staff, etc.
David-blend in yesterdays session, role for safety ambassadors,

35. Fundraising
NSP, its Divisions, Regions, and patrols perform fundraising to help generate funds to promote the mission of the NSP.
Cover costs like OEC refreshers, training, patroller enhancement, etc
Monies and items purchased by such fundraising remain the property of the entity and are maintained by its Divisions, Regions and Patrols
Using non profit funds to purchase for profit equipment – insurance coverage issues
JT-cover extra cost, enhancements, additional training, can buy training materials,

36. Importance of Nurturing Fruitful Relationship
Mission of patrols is to provide safety, rescue or first aid care to customers
Patrollers act as “Brand Ambassadors”, love to sell their mountains and engage heavily with potential customers
When patrollers feel valued by area management, it transcends into stronger, positive customer interaction
Fund raising and NSP events provides positive exposure of the ski area to the public
Jim

37. Importance of Nurturing Fruitful Relationship
Important for patrollers to understand area management expectations so they can work collaboratively towards meeting their needs
Importance of OPEN Communication with Patrol
The better a Region/Division is informed on area management needs, the better they can educate patrollers on fulfilling expectations
Jim-

38. NSP in the Future Relevancy Partnership Resources Skilled Volunteerism
Mountain Host
Humanitarian Cause
John-Thanks Wrap up with relevancy, working with NSAA/ski area partners, legal team, examples of mt host, skilled volunteerism, humanitarian cause

39. Thank You for your service!
Questions
Thank You for your service!