2. Year 2011 By Drs McNeilly Fearon Orjiekwe and Subramanian Rainhill Village Surgery Patient Experience Survey

3. Clinician seen

4. Age of Respondents

5. Sex of respondents

6. Telephone access

7. About your appointment

8. Seeing doctor of your choice

9. Checking into reception

10. Waiting to see doctor or nurse

11. Obtaining a home visit

12. Obtaining home visit

13. Satisfaction with after hours service

14. About prescriptions

15. Dealing with prescription queries

16. About results

17. Satisfaction with relaying of results

18. Information provided by reception staff

19. Helpfulness of the reception staff

20. Helpfulness of other staff

21. Overall satisfaction

22. comments excellent level of patient service. provides an efficient and robust service. i left the surgery very satisfied with the high level of care received. i have every confidence in all the GP's and practice nurses.1 excellent practice1 excellent service. always has been. Dr McNeilly is excellent1 Excellent surgery1 i am very happy with all things1 i have no complaints only compliments for all the staff1 i have nothing but praise in which the practice operates and its staff keep up the good work1 i think no other surgery can outshine rainhill, very pleased with the service i receive. thanks1 i think this surgery is the best in rainhill1

23. comments medical, nursing and admin are helpful and supportive. they are generally very reliable1 no complaints. very good service from all members of staff1 overall happy with service. could have got appointment but not with female doctor so had to wait,1 so pleased with this surgery. i can phone any time and the staff help you with an appointment. don't have to wait for days1 some of the questions i have not answerer because i have not used the practice in this capacity1 some reception staff are more helpful than others1 the staff have always been helpful and pleasant1 The surgery is very efficient and makes allowances for disabled patients/carers. staff are friendly and doctors and specialist nurse are excellent1 very efficient and friendly staff1 very pleased with the service i receive1 very satisfied with doctors and surgery1 well run gp and nurse practice. doctors, nurses and receptionists always well mannered and knowledgable1 when ringing for results not sure or confident when explaining them to me (staff). but most staff very helpful at every opportunity1

24. comments a very good practice especially when you need appointments for children. parking is a nightmare as i am disabled more car park facilities would be a help couldn't ask for better. first class service difficult car parking