1. IWI-HSG Welcome to PTV Mobility Customer Meeting Hubert Österle Karlsruhe, Germany 20003-05-07

2.  H. Österle / Seite 2 IWI-HSG Cooperation between the major players along the telematics value chain is the critical success factor Customer Navigation process Plan destination Plan schedule Change Traffic info Rerouting Notification Payment Preferences Reports Mapdata Traffic info 1. Tier Supplier Navigation Serv. Network Provider StarMobility Service Provider Business Bus ContactsAgendaEmailLocation

3.  H. Österle / Seite 3 IWI-HSG Mobility transforms the customer processes EVERYTHING NON-STOP ONE-TO-ONE EVERYWHERE Profile ONE-STOP ANYHOW

4.  H. Österle / Seite 4 IWI-HSG European Commission contributes to the telematics’ mass market potential  European Commission‘s proposal for charging system for toll collection on April 23 rd 2003  Based on microwave, GNSS satellite location and GSM/GPRS mobile phone technologies  Single contract per user and single box per vehicle  375 million European road users

5.  H. Österle / Seite 5 IWI-HSG The result is a huge opportunity Managing networking challenges of the telematics market  Bringing together the leading players of the value chain  Enabling mass market by fostering industry-adopted de-facto standards  Building on open platforms for future applications  Developing viable business models

6.  H. Österle / Seite 6 IWI-HSG Contact Information Hubert Österle IMG AG Fürstenlandstrasse 101 CH-9014 St. Gallen Telefon +41 71 274 8111 Telefax +41 71 274 8181 Institute of Information Management University of St. Gallen Müller-Friedberg-Strasse 8 CH-9000 St. Gallen Telefon +41 71 224 2420 Telefax +41 71 224 2777 e-mail: hubert.oesterle@img.com URL: www.img.com e-mail: hubert.oesterle@unisg.ch URL: www.iwi.unisg.ch