1. Cambridge Avenue Medical Centre GP Patient Survey 2013

2. Q1: Are you satisfied with the services offered by the practice?

3. Q2 – Getting though on the telephone

4. Q3 – Phone access to doctor or nurse

5. Q4: Are you aware that practice has a website?

6. Q5: Do you know you can book appointments on-line?

7. Q6: Do you know you can request repeat prescriptions on-line?

8. Q7: When you booked (on-line,phone,other) did you see the doctor

9. Q8: If yes, did you see the doctor on the :-

10. Q9: Were you able to see a doctor when you wanted?

11. Q10: If answer was no, what was the reason for this?

12. Q11: Please specify

13. Q12: did you know that you can book a telephone consultation with the gp of your choice?

14. Q13: have you ever had a telephone consultation?

15. Q14: If yes, was this helpful

16. Q15: Overall how helpful do you find the Receptionists?

17. Q16: How satisfied are you with the opening hours of the surgery?

18. Q17: are you aware that the surgery provides chronic illness clinics?

19. Q18: are you aware that the surgery provides minor illness clinics with NP?

20. Q19: are you aware that the surgery provides Healthcare Assistant clinics?

21. Q20: are you aware that the surgery provides a Travel Clinic?

22. Q21: are you aware that the surgery provides a Family Planning Clinic?

23. Q22: Do you feel that the surgery adequately covers the whole range of services which you require?

24. Q23: My overall satisfaction with the quality of medical care from the doctors/nurses is

25. Q24: Missed appointments are a problem for the practice. Can you easily contact the surgery to cancel ?

26. Q25: Overall how do you rate the cleanliness of the surgery?

27. Q26: Overall how do you rate, how easy it is to access the building?

28. Q27: Are you aware that you may park in the Chancel car park if necessary?

29. Q28: Have you ever spoken to a triage nurse?

30. Q29: If yes, did you find this helpful?

31. Q30: Are you male or female?

32. Q31: Please tell us your age