1. Copyright © 2008 Waiting Room Solutions Waiting Room Solutions Training: Support Portal

2. Copyright © 2008 Waiting Room Solutions Support Portal Advantages Single Site to Keep All WRS Support Issues and Requests View Status of All Issues View Status of Open Tickets and Closed Tickets Enter Additional Comments Attach Documents View FAQ Email Reminders of Status Changes to Tickets

3. Copyright © 2008 Waiting Room Solutions Access to Support Portal 1. Limited to Administrative Level Persons in Practice 2.Unlimited Email Address Responses 3.Should Only be Used by Trained Personnel 4.Not a Substitute for Proper System Training

4. Copyright © 2008 Waiting Room Solutions Details of Support Tickets 1. WRS Module or URL of Issue 2.Patient Name 3.WRS Patient ID 4.Date of Incident 5.As Much Detail As Possible

5. Copyright © 2008 Waiting Room Solutions 013007NA