1. ONE STOP INVESTMENT CENTRE (OSIC)
By,
ENGR MUSTAFA BELLO
(CEO, NIPC)
At the,
PRESIDENTIAL RETREAT ON ONE STOP SHOP

2. ONE STOP SHOP: THE CONCEPT
An investment facilitation mechanism where relevant government agencies are brought to one location, coordinated and streamlined to provide prompt, efficient and transparent services to investors;
It shortens and simplifies administrative procedures and guidelines for issuance of business approvals, permits and licenses,thereby removing bottlenecks faced by investors in establishing and running businesses.

3. KEY PRINCIPLES OF OSS C – Convenience E – Efficiency S – Simplicity
The One Stop Shop is guided by the following principles:
C – Convenience
E – Efficiency
S – Simplicity
S – Speed
T – Transparency

4. TYPES OF SERVICES (FIRST PHASE)
Business incorporation, Registration and Authorizations
Instant Granting of Approval-in- Principle, Permits and Licenses
Provision of investment information

5. WHAT ONE STOP SHOP DOES;
Substantially reduces the cost of doing business
Ensures FDI and Investor Tracking
Simplifies procedural steps
Shortens service delivery time without compromising policy objectives of the various agencies (safety, security & environmental concerns)

6. WHAT ONE STOP SHOP DOES; (cont’d)
Ensures Transparency
Provides investment information and advice to investors
Ensures close and professional working relationship among government agencies to meet the needs of investors
Triggers and fast tracks public sector reform which would ultimately result in structurally more attractive business environment

7. THE NEED FOR ONE STOP SHOP
To address administrative bottlenecks
To reduce high cost of doing business
To eliminate dealing with multiple agencies in different locations
To eliminate use of discretion and lack of transparency in granting approvals, licenses, permits, etc
To eliminate red-tape in procedures and processes
To do away with poor service delivery

8. Coordinated One Stop Approval Framework
Nigerian Model
Coordinated One Stop Approval Framework

9. FEATURES OF OSS
Participating agencies maintain existing mandates and responsibilities within the structure of the OSS
streamlining and coordinating operations of Agencies are to deliver highest service standards
The OSS to serve both Foreign and Nigerian Investors

10. FEATURES OF OSS (cont’d)
NIPC coordinates and provides frontline services in the OSIC
Agencies to establish presence in phases
The approval time of 24hours for business entry
The OSS covers investments in all sectors of the economy including oil and gas
Mandatory registration for all foreign investors to facilitate investor/FDI tracking as provided for in the NIPC Act

11. FEATURES OF OSS (cont’d)
The selected agencies to establish physical presence in the OSIC at NIPC
A client charter to set standards and service targets
All delegated staff are on posting to OSIC and shall remain on the payroll of their parent agencies
All guidelines and procedures are to be simplified and made very clear to remove the use of discretion

12. FEATURES OF OSS (cont’d)
All participating agencies to review, re-engineer and streamline their procedures and requirements to attain set standards
A monitoring mechanism shall be put in place to track processes and ensure compliance with service standards
Electronic Payment Management System to be put in place to facilitate transparent payment of fees/charges

13. PROCESS OF ONE STOP SHOP
Payments
(Commercial Bank)
Registration &
Incorporation
Collection of Approvals/Licenses
Business Approvals & Licenses
OSIC
Front Office
Investor
Advisory Services
ENQUIRY/INFORMATION
PROCESSING
PAYMENTS
COMMENCEMENT OF BUSINESS

14. LIST OF PARTICIPATING GOVERNMENT AGENCIES (1st Phase)
Nigerian Investment Promotion Commission (NIPC)
Corporate Affairs Commission (CAC)
Nigeria Immigration Service (NIS)
Nigeria Customs Service (NCS)
Federal inland Revenue Service (FIRS)
National Office for Technology Acquisition and Promotion (NOTAP)
National Agency for Food and Drug Administration and Control (NAFDAC)
Central Bank of Nigeria (CBN)
Bureau of Statistics (NBS)
Federal Ministry of Solid Minerals (MSMD)
Federal Ministry of Finance (FMF)
Standards Organisation of Nigeria (SON)
Federal Capital Territory (FCTA)

15. CRITICAL SUCCESS FACTORS
Effective Monitoring Mechanism
Continuous training and capacity building for staff
Integration of OSIC to NIPC corporate work plan
Building strong data base
ICT driven operations
OSIC combines both business entry and aftercare

16. CONCLUSION
The Success of the One Stop Shop Process in Nigeria depends largely on the ability of all the Ministries and agencies involved in investment facilitation to appreciate the need to comprehensively re-engineer and reform their individual administrative processes beyond the OSIC in order to serve investors promptly, efficiently and transparently.

17. THANK YOU FOR YOUR ATTENTION