1. Improving the level of public service

2. City of Cedar Rapids  GIS Manager City of Cedar Rapids  GIS Analyst Russell Camp, GISPAdam Galluzzo

3. Commonly referred to as “Call Before you Dig” Goal of Iowa One Call:  To protect citizens and prevent damage to underground facilities. Free Service to excavators/homeowners Mandated by Law, (chapter 480, Iowa Code)

4. City Owned underground utilities: 850 miles of Water Mains 725 miles of Sanitary Sewer Pipe 592 miles of Storm Sewer Pipe 130 miles of Fiber Optic Cable

5. Old Method:  Excavator contacts Iowa one call (IOC)  IOC records all necessary information, and determines if the excavation is within the utility service area for Cedar Rapids  IOC E-mailed appropriate tickets (locate requests) to a designated Cedar Rapids e-mail inbox.  Tickets were printed daily and Office Staff and locators for each utility would sort through each ticket to determine if the excavation was near their underground utility.

6. Cedar Rapids receives Approximately 20,000 locate requests per year.  X4 utilities (Water, Sewer, Signals, Fiber) = 80,000  80,000 X avg. 3 Min. per ticket for office staff to sort and map (Arc Reader) = 4000 man hours per year.  Sorted tickets (paper copies) distributed to locate staff for field verification.  Located tickets returned to office staff for response. 16 X 7 X

7. The Need  To improve efficiency and reduce expense in the response to 20,000 + utility One-Call locates annually preformed by city staff for city owned utilities. The Solution  New GIS software application for processing One-Call locate tickets.

8. RFP issued  The City selected Pro West & associates to develop the GIS One-Call utility locate system. http://www.prowestgis.com http://www.prowestgis.com  Pro West worked closely with stakeholders to develop the scope for the new GIS ticket management system.  The new system went live October 9 th 2012.

9. Tickets are transmitted via FTP to Cedar Rapids

10. Tickets reside in FTP folder as text files

11. Daily Audit E-mail Service Emergency ticket e-mail and text notification OCTM – One Call Ticket Monitoring service.

12. Records are created in the TICKETS Table on the SQL Server From the ticket files. Daily audit e-mails

13. Daily Audit E-mail Service Emergency ticket e-mail and text notification OCTM – One Call Ticket Monitoring service. Accessing Spatial Data for maps Applications: One Call Web Application Scheduled Tasks Geocode tickets every 5 minutes. Create Address XMLZ file. Update Days Old Field for ticket features. Remove Cleared ticket points from feature classes. Accessing One Call Web Application

15. 3475.2 man hours re-directed to other priorities Reduced incidents resulting in damage to city owned infrastructure Increased accountability of locating staff Greater efficiency of locators, wireless integration provides real-time GIS data access and search capabilities in the field. Reduced paper/printing costs Increased service level to customers

16. One Call System e-mails staff error messages if:  Connection between CEDAR RAPIDS and Iowa one call goes down  ArcGIS Server goes down  GIS or SQL connection goes down Contingency application 