1. Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library

2. It Won’t Download! Resources for Troubleshooting eBooks & eReaders July 17, 2013

3. It Won’t Download! Common Problems Devices Software Formats Borrowing Limits Publisher Limits What else?

4. It Won’t Download! Find the Pieces – Solve the Puzzle

5. It Won’t Download! Device Dilemma -Identify the Device & Its Features http://www.amazon.com http://www.bn.com http://reviews.cnet.com/e-book-readers/ http://reviews.cnet.com/tablets/ -Check Compatibility http://www.overdrive.com/drc/

6. It Won’t Download! Software Solutions Kindle OverDrive Media Console (APP) -Portable Device Adobe Digital Editions -Computer Adobe -Get an ID. Authorize.

7. It Won’t Download! Format Formula Open formats (no DRM)

8. It Won’t Download! Putting it all Together http://help.overdrive.com

9. It Won’t Download! Back to the Basics Off and On Unplug and Re-plug Fully Charged Wifi ON and Connected Sync Set the Clock

10. It Won’t Download! A Step Beyond the Basics Uninstall and Reinstall Upgrade software Try the Download again Re-Authorize Adobe Re-Register the Device Factory Reset

11. It Won’t Download! Troubleshooting Help 6 pages! http://help.overdrive.com/troubleshooting Just GOOGLE it.

12. It Won’t Download! Check-out Limit = 10 titles -Bookshelf Borrowing Limit = 21 days -Settings

13. It Won’t Download! Publisher Limits DRM (Digital Rights Management) 1 license = 1 user USB Only

14. It Won’t Download! Support and Forums http://forums.adobe.com www.apple.com/support www.amazon.com/kindle-support www.barnesandnoble.com/u/NOOK-Support

15. It Won’t Download! The Next Generation Experience Open in any modern browser eBook stored in the cloud – syncs across devices Bookmark to return to your content instantly Chrome requires a plug-in

16. It Won’t Download! Questions? Jennifer Hrusch jhrusch@columbuslibrary.org typealibrarian@gmail.com @typealibrarian 614-849-1284 (office) 614-625-1470 (mobile)