1. Immunity to Change, Lisa Lahey, Ed.D. Leader as Reader ™ Virtual Book Club for ILA Members May 11, 2012 mindsatwork.com The Leader as Reader ™ is a trademark of The NewComm Global Group, Inc.==

2. 2. Doing/ Not Doing3. Hidden Competing- Commitment To speak my truth; to having the difficult conversations (to not avoid conflict) Importance? 4.5 I ruminate endlessly, and so I’m exhausted and distracted from doing the real work I don’t state my opinion firmly (I sugar-coat my words, dance around the message, make indirect comments) I act as if things are okay when they’re not (I talk about other topics; I don’t make appointments to talk) I avoid without letting go of what I feel Without being clear about what I really think & feel, I don’t ask for what I want I’ll offend people; won’t be liked; could anger the person; I’ll be seen as vulnerable, disagreeable & needy - To not offending people - To being liked, agreeable & seen as a good guy - To minimizing negative emotions - To not getting myself upset & angry - To not being vulnerable; to not being needy © Minds at Work 1. Commitment / Improvement Goal

3. Behavior Goal Hidden “Goal” - To not feeling stupid / rejected - To not being vulnerable, open to rejection - To not feeling weak & ineffective -To not being seen as controlling or a micro-manager - To not being a loser - To looking good - To not being vulnerable - To not being alone - To hiding my powers - To being loveable - To hiding my feelings of being superior

4. Behavior Goal Hidden “Goal” Immune System “The single biggest failure of leadership is to treat adaptive challenges like technical problems” Heifetz & Linsky

5. Behavior Goal Hidden “Goal” Immune System Big Assumptions

6. 2. Doing/ Not Doing3. Hidden Competing- Commitment 4. Big Assumption To speak my truth; to having the difficult conversations (to not avoid conflict) Importance? 4.5 I ruminate endlessly, and so I’m exhausted and distracted from doing the real work I don’t state my opinion firmly (I sugar-coat my words, dance around the message, make indirect comments) I act as if things are okay when they’re not (I talk about other topics; I don’t make appointments to talk) I avoid without letting go of what I feel Without being clear about what I really think & feel, I don’t ask for what I want I’ll offend people; won’t be liked; could anger the person; I’ll be seen as vulnerable, disagreeable & needy - To not offending people - To being liked, agreeable & seen as a good guy - To minimizing negative emotions - To not getting myself upset & angry - To not being vulnerable; to not being needy If I offend people, am not liked, am vulnerable, am needy, I will be left alone If I make someone angry, they’ll strike back, get out of control, I’ll get upset & say the wrong thing. I’ll ruin the relationship If I’m not agreeable, people will avoid me. People want to stay on the surface; they don’t really want to know me. © Minds at Work 1. Commitment / Improvement Goal

7. Overturning Immunity to Change Model of Change “Whether you think you can or you can’t, you’re probably right” Henry Ford Examine your lens: Distortion? Bias? Always true? The purpose of testing the Big Assumption is: To get information about your Big Assumption … specifically, how accurate it is The purpose is not to try immediately to improve or get better

8. mindsatwork.com