1. At the restaurant

2. Learn some words: what can you see on your table?
1) Click with your mouse to see a picture. 2) Click on the picture to hear the word. 3) Click next to the picture to see how the word is written.
a bowl
a cup
cutlery
water jar
a glass
A soup/ table spoon
a knife
a bread basket
a teaspoon
a fork
a menu
a plate
a tablecloth
a napkin
a teapot

3. Learn some words: the staff
a waiter
a wine waiter
a barman/ a bartender
a barmaid
a dishwasher
a waitress
a chef

4. Learn some words: other useful words and expressions
to order
a bill
customers
to take an order
to pay a bill
to reserve a table
non smoking area/ smoking area
to give a tip/ to tip

5. Learn some words: the menu
Here are some examples of:
Appetizers / starters: Main courses:
eggplant appetizers
grilled chicken
onion soup
lamb chops
roastbeef
seafood stew
shrimp cocktail
spaghetti with mussels

6. Side dishes:
Desserts
fruit salad
doughnuts
chocolate cake
French fries
a baked potato
ice cream
pancakes
apple pie
mixed vegetables
rice with vegetables
Drinks:
beer
mineral water
mashed potatoes with gravy sauce
soda
wine
coffee
tea

7. Making a reservation (2)
Look at the pictures between a family arriving at the restaurant and a waitress. Click on the bubbles to listen to the conversation. Then repeat the sentences and act the scene.
Good evening. My name’s Johnson. I have a table booked for four.
Good evening. Welcome to The River Thames restaurant. What can I do for you?
Excuse-me but could we have a table by the window, please?
All right. Please follow me.
Absolutely. This way, please.

8. Making a reservation
Look at the pictures between a customer and a waiter. Click on the bubbles to listen to the conversation. Then repeat the sentences and act the scene.
Restaurant  Sweet Dreams . Good morning.
Morning. I’d like to reserve a table for two, please, in the name of Hobson.
Sure. Smoking
or non smoking?
I’d like a non-smoking table, please.
Could you be sure it’s a quiet table ?
Of course, madam. What time will you be there?
At about 8 o’clock. Is it all right for you?
Absolutely. See you tonight madam. Good bye. Have a nice day.

9. Making a reservation (3)
Look at the pictures between a family arriving at the restaurant and a waitress. Click on the bubbles to listen to the conversation. Then repeat the sentences and act the scene.
Good evening. Can I help you?
Yes, we’d like to have dinner. We are 2 adults and 3 children.
Have you made a reservation?
No, sorry. We haven’t.
If you wait, there’ll be a table free in a minute.

10. Placing an order
Look at the pictures between the customers and the waiter. Click on the bubbles to listen to the conversation. Then repeat the sentences and act the scene.
I’m not sure. What would you recommend?
Are you ready to order or do you need a little more time?
As a start, I recommend you the shrimp cocktail. It is delicious.
So, I’d like a shrimp cocktail as a start and then I’ll have a steak.
Do you want vegetables with it?
Yes, I’d like boiled potatoes instead of baked with mushrooms and tomatoes.
How would you like your steak: well done, medium or rare?
I’d like it medium.
What about you madam?
As a start I’ll have the soup of the day and then the grilled ham with mashed potatoes and spinach.

11. Placing an order(2)
Look at the pictures between the customers and the waiter. Click on the bubbles to listen to the conversation. Then repeat the sentences and act the scene.
May I take your order madam?
Today’s special is the fillet of sole with boiled rice and vegetables but I’m sorry we’re out of fillet of sole.
Um, yes. What’s today’s special.?
Lamb chops with grilled vegetables and a gravy sauce.
Well then. What is the chef’s speciality?
Yes, I’ll have the chef’s speciality for the main course. I’d also like a bottle of Bourgogne, please.

12. Paying
Look at the pictures between the customers and the waiter. Click on the bubbles to listen to the conversation. Then repeat the sentences and act the scene.
Do you take VISA card?
Could I have the bill, please ?
Here it is sir.
Yes, we do sir.

13. Paying (2)
Look at the pictures between the customers and the waiter. Click on the bubbles to listen to the conversation. Then repeat the sentences and act the scene.
Are you paying together?
No, we’d like separated bills.

14. Complaining
There are many reasons to complain in a restaurant. Here are some examples of complaining.
I think there is something wrong with the bill!
I’m sorry but I ordered the steak, ,not the fish!
Excuse-me, this steak is overdone. I ordered it rare.
Look! We’ve been waiting half an hour for our drinks!

15. Could you make sure it’s a quiet table, please?
Click on the bubbles to
listen to the sentences.
Let's summarize
Making a reservation
Customer
Waiter/ maître d’hôtel
I’d like to reserve a table
for two, please, in the name of Hobson.
I’d like a non-smoking table, please.
Could you make sure it’s a quiet table, please?
Arriving at the restaurant
Can I help you?/ What can I
do for you?
My name’s Miller. I have a table booked for two.
Could we have the table over there, please?

16. What would you like to start with?
Could we have a table by the window?
Have you booked a table?/
Have you made a reservation?
I’d like a non-smoking table, please.
If you wait, there’ll be a table free
in a minute.
Placing an order
Sorry we’re out of fillet of sole.
What’s today’s special/
the dish of the day?
How would you like your steak?
Well done, medium or rare
Can/ could we have the menu, please?
What would you like to start with?
I’d like boiled potatoes instead of baked.
Shall we have the set menu or shall we eat à la carte?
What would you recommend?
Can/ may I take your order, sir/ madam?

17. As a start/ appetizer (US) I’ll have the soup.
Do you want vegetables with it?
What’s the chef’s speciality?
For the main course, we’ll have the roast turkey.
Could we have a look at the dessert menu?
Would you like/ are you ready to order or do you need a little more time?
Paying
Is the tip/ service included?
Do you take VISA?

18. How much are we supposed to tip?
We’d like separated bills, please.
Are you paying together?
Shall we share the bill?
Could I have the bill, please?
This is on me.
Complaining
Look! We’ve been waiting half an
hour for our drinks !
I’m sorry, but I ordered the steak, not the fish.
Excuse-me, the steak is overdone. I ordered it rare.
This meat is cold, too tough and the bread is stale.
The food is good but the service is too slow.

19. Slideshow created by Mrs Sailly
Collège Marcel Marceron , académie de Rouen
August 2011