1. © Dr Kelvyn Youngman, Aug 20121 Efrat's Layer 2 At the conference I graphed the 5 layers of resistance onto the change matrix as above 3. Have reservations 4. Have obstacles 5. Unverbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem To Change Not To Change

2. © Dr Kelvyn Youngman, Aug 20122 Efrat's Layer 2 And I mentioned that our tool set has said nothing about this quadrant … 3. Have reservations 4. Have obstacles 5. Unverbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

3. © Dr Kelvyn Youngman, Aug 20123 Efrat's Layer 2 … although the people who we work with certainly have something to say, if only we would listen for it 3. Have reservations 4. Have obstacles 5. Unverbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

4. © Dr Kelvyn Youngman, Aug 20124 Efrat's Layer 2 And what they have to say is always hidden, and its hidden within “unverbalized fear” 3. Have reservations 4. Have obstacles 5. Unverbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

5. © Dr Kelvyn Youngman, Aug 20125 Efrat's Layer 2 Now what I am doing here is “classic” old layer 5 – and I’ll continue as so – but be aware it also happens in Efrat’s layer 2 3. Have reservations 4. Have obstacles 5. Unverbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

6. © Dr Kelvyn Youngman, Aug 20126 Efrat's Layer 2 Let’s continue with the old layer 5 argument 3. Have reservations 4. Have obstacles 5. Unverbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

7. © Dr Kelvyn Youngman, Aug 20127 Efrat's Layer 2 Except, of course, that it is verbalized 3. Have reservations 4. Have obstacles 5. Verbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

8. © Dr Kelvyn Youngman, Aug 20128 Efrat's Layer 2 It is verbalized as the loss of a part of the positive reality, or as an obstacle that is a truncated form of that loss 3. Have reservations 4. Have obstacles 5. Verbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

9. © Dr Kelvyn Youngman, Aug 20129 Efrat's Layer 2 For instance “I don’t have time” is a truncation of “if I make time for you it is likely that I will lose something that I value” 3. Have reservations 4. Have obstacles 5. Verbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

10. © Dr Kelvyn Youngman, Aug 201210 Efrat's Layer 2 This was as close as I would let myself use “negative fantasy” at the conference – its there but buried 3. Have reservations 4. Have obstacles 5. Verbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

11. © Dr Kelvyn Youngman, Aug 201211 Efrat's Layer 2 In the Anglo-American business environment that loss is the respect of others and, at worse, possibly my job as well 3. Have reservations 4. Have obstacles 5. Verbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

12. © Dr Kelvyn Youngman, Aug 201212 Efrat's Layer 2 In the Oriental business environment that loss is once again the respect of others, while certainly keeping my job 3. Have reservations 4. Have obstacles 5. Verbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

13. © Dr Kelvyn Youngman, Aug 201213 Efrat's Layer 2 So “respect” and “employment” are existing positives of the problem 3. Have reservations 4. Have obstacles 5. Verbalized Fear Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 2. Don’t agree about the solution 1. Don’t agree about the problem ? To Change Not To Change

14. © Dr Kelvyn Youngman, Aug 201214 Efrat's Layer 2 Let’s now drop in Efrat’s classification, her layer 9 is our old layer 5, but it is her layer 2 that I want to address 5. Negative Ramifications 6. Obstacles 7. Implementation Details 8. Solution Risks 9. Social & psychological Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 3. Disagree on direction 4. Disagree on detail 0. There is no problem 1. Disagree on problem 2. It is out of my control To Change Not To Change

15. © Dr Kelvyn Youngman, Aug 201215 Efrat's Layer 2 You see, I think it more properly belongs in the mermaid quadrant as “its not my problem” 5. Negative Ramifications 6. Obstacles 7. Implementation Details 8. Solution Risks 9. Social & psychological Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 3. Disagree on direction 4. Disagree on detail 0. There is no problem 1. Disagree on problem 2. It is out of my controlIt’s not my problem To Change Not To Change

16. © Dr Kelvyn Youngman, Aug 201216 Efrat's Layer 2 People are delighted to tell you that the problem is out of their control – because it is then not their responsibility 5. Negative Ramifications 6. Obstacles 7. Implementation Details 8. Solution Risks 9. Social & psychological Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 3. Disagree on direction 4. Disagree on detail 0. There is no problem 1. Disagree on problem 2. It is out of my controlIt’s not my problem To Change Not To Change

17. © Dr Kelvyn Youngman, Aug 201217 Efrat's Layer 2 It distinguishes itself from the “yes buts” of obstacles or reservations (layers 5 - 8 here) as an excuse that is not to be/can not be solved 5. Negative Ramifications 6. Obstacles 7. Implementation Details 8. Solution Risks 9. Social & psychological Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 3. Disagree on direction 4. Disagree on detail 0. There is no problem 1. Disagree on problem 2. It is out of my controlIt’s not my problem To Change Not To Change

18. © Dr Kelvyn Youngman, Aug 201218 Efrat's Layer 2 Let’s do three examples 5. Negative Ramifications 6. Obstacles 7. Implementation Details 8. Solution Risks 9. Social & psychological Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence 3. Disagree on direction 4. Disagree on detail 0. There is no problem 1. Disagree on problem 2. It is out of my controlIt’s not my problem To Change Not To Change

19. © Dr Kelvyn Youngman, Aug 201219 Efrat's Layer 2 A more accurate appraisal of “I do not have time” is that “I can’t be held responsible” Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence I do not have time I can’t be held responsible To Change Not To Change

20. © Dr Kelvyn Youngman, Aug 201220 Efrat's Layer 2 And this is an echo or a reflection of a deeper negative (bad) fantasy (if, might) in the “crutch” If I am held responsible something bad might happen to me Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence I do not have time I can’t be held responsible To Change Not To Change

21. © Dr Kelvyn Youngman, Aug 201221 Efrat's Layer 2 When someone tells me that “we can’t find a suicide clinician” the real message is “it is out of my control” If I am held responsible something bad might happen to me Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence We can’t find a suicide clinician – to take out the management I can’t be held responsible To Change Not To Change

22. © Dr Kelvyn Youngman, Aug 201222 Efrat's Layer 2 When someone tells me that “we need to establish a strategic reserve first” the effect is the same If I am held responsible something bad might happen to me Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence We need to establish a strategic reserve first I can’t be held responsible To Change Not To Change

23. © Dr Kelvyn Youngman, Aug 201223 Efrat's Layer 2 I’ve written all three into the alligator quadrant but they contravene my rules – they are not real effects … If I am held responsible something bad might happen to me Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence We need to establish a strategic reserve first I can’t be held responsible To Change Not To Change

24. © Dr Kelvyn Youngman, Aug 201224 Efrat's Layer 2 … they are imagined non-entities – excuses – and very much solutions rather than effects, means rather than ends If I am held responsible something bad might happen to me Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence We need to establish a strategic reserve first I can’t be held responsible To Change Not To Change

25. © Dr Kelvyn Youngman, Aug 201225 Efrat's Layer 2 But I am very tempted to accept them into that quadrant so long as the more honest discussion about responsibility is held later … If I am held responsible something bad might happen to me Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence We need to establish a strategic reserve first I can’t be held responsible To Change Not To Change

26. © Dr Kelvyn Youngman, Aug 201226 Efrat's Layer 2 … and that the implicit fear that is driving this is made explicit, and is addressed and is removed … If I am held responsible something bad might happen to me Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence We need to establish a strategic reserve first I can’t be held responsible To Change Not To Change

27. © Dr Kelvyn Youngman, Aug 201227 Efrat's Layer 2 … and that in itself is a function of how well the understanding of the technical problem and solution is put across If I am held responsible something bad might happen to me Positive Consequence ( 1 ) ( 2 )( 3 ) ( 4 ) Negative Consequence We need to establish a strategic reserve first I can’t be held responsible To Change Not To Change