1. Ctrip Extranet Instruction

2. Extranet Characteristic Extranet Functionality
Content 1
Extranet Instruction
General Information
Extranet Characteristic
Extranet Functionality 2
Q & A

3. General Information
Ctrip Extranet (e-booking system) has been designed and created by Ctrip. It is capable to use for receptionist, business center, reservation and sales department. Extranet supports 4 languages: Chinese, English, Japanese an Korean. User in mainland China is able to access extranet on cell phone.
Extranet functionality: Booking Process, Room Rate Update, Inventory Update, Guests Reviews, Commission, Hotel Information
Other Tool: Cooperation Situation, Note, Statistic, User Setting.
Extranet address: ebooking.ctrip.com（Or ebooking2.ctrip.com）
IP： or

4. Extranet Characteristic
Easy
Conven
ience
Real Time
Benefits
1、Free to use, Easy to log in thru web
2、Auto notice once new booking coming, reminder either Sound or Note
1、Process booking in Extranet to speed up booking procedure
2、Update room rate and room availability on real time
1、Less Financial Costs
2、Less Labor Costs
3、More effectiveness

5. Extranet Functionality
BOOKING
COOPERATION
INVENTORY
Functionality
RATE
HOTEL INFO
COMMENTS
COMMISSION
AUDIT

6. Extranet Functionality
INVENTORY
COMMENTS
BOOKING
RATE
Update rate on real time
Easily go thru reviews from Ctrip members
Click accept or refuse to process bookings
Update inventory on real time

7. Extranet Functionality
COOPERATION
COMMISSION
HOTEL INFO
AUDIT
Hotelier is able to view latest statistics of room nights, average room rate and other data thru extranet
Hotelier is able to update hotel information and upload any event information
Hotelier is able to check if guests no show thru extranet
Hotelier is able to check commission of each booking thru extranet

8. Unable to log in Ctrip extranet
Q & A 1
Unable to log in Ctrip extranet
Require logging in again when click any functionality after logging in. 2 3
Lost Log-in ID

9. Unable to log in Ctrip extranet
Q1、Unable to log in Ctrip extranet
A：Address of Ctrip extranet is: ebooking.ctrip.com or ebooking2.ctrip.com, there is no ‘www’ in front of the link.
Q2、Unable to log in as well even through favorites links
A：Delete the extranet address in the favorites, and key in ebooking.ctrip.com directly which is supposed to be working.
Steps of Delete: click favorites- click organize favorites- choose web address- click delete

10. Require logging in again when click any functionality after logging in.
Q1: Require logging in again when click any functionality after logging in.
A: This is due to the limitation of authority in your internet browser, please add our extranet IP address into approved list.
Steps: Click the “Tools” －>Internet options－>Content－>Enable－>Input the IP address in approved Sites－>Always－>OK
Please contact your IT team if it isn’t working at all.

11. Lost Log-in ID Q1、Group Code、Hotel Code、Forget your Password
A：Contact Ctrip for Help
　Land Line: ext 、761151、 or
　 ：ebooking＠ctrip.com　　　
Q2、Forget your Password
A：Input either group code or hotel code, Key in user name, verify code and click ‘forget your password, an or text will be sent you later. Please contact Ctrip if you have not receive any or text since you click ‘forget your password’.

12. Thank You