1. 4/6/2015 PACT 1

2. The PACT program was established to help staff remain fully productive at work and home by providing immediate support to staff in the form of information, assistance, and referrals to the Employee Assistance Program and other community resources in the aftermath of a trauma-related event. 4/6/2015PACT2

3. Development of PACT ◦ Specialized Training ◦ Institutional/P&P Regional Teams ◦ Diverse Composition of Gender, Age, Ethnicity and Job Class 4/6/2015PACT3

4.  Application Process  References  Interviews Held  Voted on by Existing Team Members 4/6/2015PACT4

5.  3-Day Initial Training Course  Recertification Every 3 Years  Annual Professional Growth/Continuing Education 4/6/2015PACT5

6.  Outlined in Policy  Immediate Contact Made with Affected Staff  Referrals Made by Self, Supervisor or Co- Worker  Assist with Practical Things Affected Staff are Unable to Do for Themselves  Members Must Adhere to Boundaries 4/6/2015PACT6

7.  Team Leader is Appointed by CAO  Responsible for Ensuring:  Team Mobilization  Selection, Retention & Replacement  Training is Completed  Incident Reports are Maintained  Quarterly Meetings are Conducted 4/6/2015PACT7

8. 4/6/2015PACT8

9. Why should organizations be concerned with the emotional well-being of staff? 4/6/2015PACT9

10. PACT Achieves the Following:  Enhanced Employee Performance  Improved Morale  Improved Staff Retention/Turnover Rates  Vehicle for Continuity of Care for Children/ Families  Reinforces Cohesive Workforce  Less Stress Related Illnesses 4/6/2015PACT10

11. Success Isn’t Always Tangible, But We Know This Program is Worthwhile Because of The Following: ◦ Prevented Incidents are Innumerable ◦ Positive Feedback Is Abundant ◦ Intervention by PACT Has Lead to Affected Staff’s Ability to Return to Work ◦ Benefits Have Extended to Family/ Community 4/6/2015PACT11

12. Quantifying Success of Program Identifying Staff Eager to Volunteer Who Possess the Qualities Necessary Shift Representation Training Issues Maintaining Confidentiality Buy-In at All Levels 4/6/2015PACT12 Potential Challenges

13. Is there any other state agency that wouldn’t agree with the following statement: The more valued and supported our workforce is, the better they are able to do their jobs. 4/6/2015PACT13

14. Michelle Kasak Michelle.Kasak@doc.mo.gov (573) 522-8456 4/6/2015PACT14