1. Giving Better Feedback Allison Horak / allison.horak@ppldev.com

2. Agenda  Overview  Positive and Constructive  Exercises  Wrap-Up

3. Positive and Constructive Feedback POSITIVE  Given after a specific incident  Notable effort on a project  Effective presentation to the group  Annual review  Mid-year review of IDP goals CONSTRUCTIVE  Given after a specific incident  Negative interaction with a co-worker or client/customer  Falling below expectations  Annual review  Mid-year review of IDP goals

4. Exercise Using your assigned portion of the list on the flip chart:  Write one sentence per negative word, describing the incident(s).  Be as specific as possible; remember that unfriendly jury of 12, four years in the future.  Be creative and have fun! Make up any facts you need to make the words come to life.

5. Isn’t “Good job!” good enough?  Sometimes, yes  What is the point of positive feedback?  S/T – A – R S/T – Situation/TaskWhen you … A – ActionYou said/did … R – ResultThat was effective because …

6. Wrap-Up  Practice makes habit  Remember: It’s not just for annual evaluations  Thank you! Allison Horak allison.horak@ppldev.com (916) 417-1872