1. CUSTOMER OUTLINE INITIATION EXECUTION EVALUATION PROJECT contract Product Delivery plan Project plan product(s) Evaluation form Exploitation Service levels

2. First contact BUSINESS DEVELOPMENT Sign commitment COMMUNICATION Business reviewProject initiation Define concepts CUSTOMER Project Commitment CONSIDERATIONS Business cases Conceptual review Define project commitment

3. INITIATION Define steering committee Define project Plan (concept) Define rolls & responsibilities Define internal project organisation Define project products Budget planning PROJECT ORGANISATION SELECTION Define project manager Define project management team Define user representation Present projectplan COMMUNICATION Product outline Project plan Completion project plan

4. PRODUCT OUTLINE Create summary Analysis Solution profiles Define conclusions Define recommendations Define approach Identify risc´s Define financial reach Define time span Describe product details Analysis IT infrastructure Analysis Process structure Analysis Information structure ANALYSIS DESIGNDESCRIPTION Define options Define consequences Design new situation Present summary COMMUNICATE system development Product Delivery plan Analysis current position design new situation project Recom Menda tions Manage Ment summary Define summary

5. SYSTEM DEVELOPMENT Test Database Business rules Acceptation ANALYSISDESIGN DEVELOP MENT present product(s) COMMUNICATE Start evaluation product(s) Next fase IMPLEMENT Business rules Test Acceptation Database

6. EVALUATION ANALYSIS COMMUNICATE Closing project Evaluation form Define Service levels Results

7. EXPLOITATION Database Hardware Intranet Internet InfrastructureApplications software Service level agreement Businessrules Knowledge Development technical

8. PROJECT CUSTOMER OUTLINE INITIATION EXECUTION EVALUATION contract Product Delivery plan Project plan product(s) Evaluation form Exploitation Service levels PROJECT CUSTOMEROUTLINEINITIATIONEXECUTIONEVALUATION contract Product Delivery plan Project plan product(s)Evaluation form Exploitation Service levels Project Interaction and review projectteamsUsergroupsDevelopment teams