1. © Copyright Computer Lab Solutions 2006. All rights reserved. Do you need usage information about your computer labs? Copyright Computer Lab Solutions 2006. This work is the intellectual property of the author. Permission is granted for this material to be shared for non- commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. © Copyright Computer Lab Solutions 2006. All rights reserved. The Need for Usage Information How do you decide which labs to replace each year? How do you get more lab funding when necessary?

3. © Copyright Computer Lab Solutions 2006. All rights reserved. The Need for Usage Information How do you set open lab schedules? How do you know which labs to expand?

4. © Copyright Computer Lab Solutions 2006. All rights reserved. The Need for Usage Information Who was logged into that computer when it was used to hack the school website? How much has that computer been used this week?

5. © Copyright Computer Lab Solutions 2006. All rights reserved. The Need for Usage Information How do students know if a lab has open seats?

6. © Copyright Computer Lab Solutions 2006. All rights reserved. Do you have usage information about your labs?

7. © Copyright Computer Lab Solutions 2006. All rights reserved. The LabStats Solution Wesleyan University implemented LabStats to track computer lab usage and make better IT support and budgeting decisions.

8. © Copyright Computer Lab Solutions 2006. All rights reserved. Computer Labs at Wesleyan 7 computer labs, about 450 total computers. Windows network. Windows and Mac clients. About 100 student employees to staff 7 open labs. 1 network administrator to manage it all. 47 dual-platform classrooms (Mac/PC).

9. © Copyright Computer Lab Solutions 2006. All rights reserved. Information Needs Accountability – They were spending a lot of money on computer labs, and wanted to know and prove that it was necessary. Planning – Each year they could replace only 7 or 8 of the 26 labs, and wanted to put the newest technology in the most-used labs. Additional Funding – They wanted to create a new open lab, but couldn’t prove that the existing open labs were fully utilized. Departments - some wanted new computers in a lab, but IT wanted to show that the lab wasn’t as used as other labs on campus. Students – they often had to walk around campus to visit 2 or 3 open labs before finding an available computer. They wanted to prevent this.

10. © Copyright Computer Lab Solutions 2006. All rights reserved. Solution Requirements Usage history and current usage for each lab. Quick and easy to set up, with little ongoing maintenance. Had “paper and pencil” solution and it was too much work. No expensive, new hardware. Minimal client-side processing and minimal network traffic. Functional for Windows and Mac clients.

11. © Copyright Computer Lab Solutions 2006. All rights reserved. Down the Road Hardware/Software Inventory Application Usage Tracking Workstation Management (remote control, view, shut down, etc.) Proactive Workstation Monitoring Room Reservations