1. English For Hospitality

2. Unit 1 Front Office Topic 6 Morning Call

3. 1. Background information: 叫早是客人拨通总机电话，说出叫醒时间，值 班员用笔作记录，到时间后拨通客人电话叫醒客人 或值班人员输入交换机电脑，由交换机来拨号叫醒。 最新的叫早系统是指系统在预定的时间拨通预定分 机，在得到应答后播放预先录制的语音文件。叫早 系统则能够帮助酒店提供更优质的服务，树立良好 的形象，从而大大提高了其竞争力。

5. 2. Warm-up activity: Read some sentences that can be used when arranging a morning call. I'm going to the Great Wall early tomorrow morning. 我明天一大早要去长城。 So I would like to request an early morning call. 因此我想让你们明天早上叫醒我。

7. At what time would you like us to call you tomorrow morning? 您想让我们明天早上什么时候叫醒您？

8. In that case, I would like you to call me at 5:45? 那样的话，你们明早 5 点 45 分叫醒我好吗？

9. But I have to be at the conference room of the Garden Hotel by 10 o'clock. 但我是 10 点钟必须赶到花园宾馆会议室。

10. 就是说我明天早晨最迟也要 7 点钟上路。 That means that I'll have to be on the road by 7 o'clock at the latest.

11. 3. Morning Call Activity 1: Read the text and recite some sentences. (R ＝ Receptionist G ＝ Guest) G: Good evening! This is Mr. Baldwin in room 303. R: Good evening, Mr. Baldwin. What can I do for you? G: I'm going to Tianjin early tomorrow morning. So I would like to request an early morning call. R: Yes, Mr. Baldwin, at what time would you like us to call you tomorrow morning?

12. G: Well, I'm not really sure. But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock. You wouldn't know how long it takes to drive to Tianjin from the hotel, would you? R: I would give it three to three and a half hours. G: That means that I'll have to be on the road by 7 o'clock at the latest. R: That's right. G: Well, in that case, I would like you to call me at 5:45? R: OK., so we will wake you up at 5:45 tomorrow morning. Good night, Mr. Baldwin. Have a good sleep. G: Good night.

13. Activity 2: Role-play 1. Work in pairs on the topic arranging a morning call according to the dialogue you just read, practice for 10 minutes and do classroom role play. 2. Listen to the dialogue and learn some useful expressions. Dialogue

15. Activity 3: Oral practice Dialogue Mr Smith (B) asks the room attendant (A) how to have the morning call service. B: Will you do me a favor, Miss? A: Certainly, sir. B: This is my first visit to China. I wonder if your hotel has the morning call service. A: Yes, sir. Anyone who stays in our hotel can ask for the service. Would you like a morning call?

16. B: Yes, I must get up earlier tomorrow. I want to go to the Bund to enjoy the morning scenery there. You know this is my first visit to Shanghai. People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn. A: That's true. At what time do you want me to call you up, sir? B: At 6 sharp tomorrow morning, please.

17. A: What kind of call would you like, by phone or by knocking at the door? B: By phone. I don't want to disturb my neighbors. A: Yes, sir. I'll tell the operator to call you up at 6 tomorrow morning. Anything else I can do for you? B: No. Thanks. Good night. A: Good night, sir. Sleep well and have a pleasant dream.

18. Here is a short video about the above sentences. 4. WMV

19. Activity 4: Role play Note: This activity is a little bit difficult for Ss. The purpose is for Ss’ further development. Hilton 酒店前台员工 Windy 正在接待一个伦 敦客人 Mr. Green 。由于明天旅行需要，必 须提早出发， Mr. Green 想在明天早上 6 ： 50 起床，现在请前台安排叫早。 请你和你的搭档准备这个对话，并在班上表 演。

20. Assignment 1. Discuss with your classmates after the class: What do you do if your clients need a wake- up call at 5 o’clock in the morning? Will you go with them to the Hot Ballon Tour in that early time? 2. Finish the exercises on line http://www.202.193.128.12/jdyy http://www.202.193.128.12/jdyy 3.Communication Strategy practice: search some translation of the following scenic spots and then introduce it to your partner. a. 在那云雾缭绕的深山石壁上有一幅图画。 b. 我们可见水接云，云连着天，水天一色，一望无 际。 c. 大象寓意着国泰民安，万象更新

21. 4. Enjoy a movie and learn more sentences about service call. 006.WMV

22. Thank you for your attention!