1. 1 SIXTH INTERNATIONAL CONSULTATION 17-19 OCTOBER 2012, DURBAN, SA Parallel Session 3 REFERRAL MECHANISMS & CASE MONITORING Name: Catalina Florea Organisation: Asociatia Telefonul Copilului (Romania) Position: Executive Manager

2. 2 WHO WE ARE Our vision: all children deserve to be happy Our mission: ensuring an immediate and real support to children, through free assistance at 116 111 non-governmental organization, which offers the services of the Romanian Child Helpline, the national first aid phone line, specialised on child protection issues, the only service of this kind in Romania the child helpline is a social responsibility initiative, developed thanks to the information and counseling needs, of both children and parents in view of knowing and respecting child rights in Romania. we provide children with an opportunity to express their concerns, talk about issues directly affecting them and contact someone in an emergency situation

3. WHO ANSWERS THE CHILD HELPLINE? professional staff (mainly social workers and psychologists), trained during permanent sessions for both communication with callers through study cases and legislation in force instruments used in the counselling process: 3 databases – statistical, detailed, juridical 3

4. 4 THE CHILD HELPLINE INTERRACTION WITH CALLERS 2001

5. VISIBILITY IN SCHOOL UNITS

6. MASS MEDIA COVERAGE

7. 7 THE CHILD HELPLINE INTERRACTION WITH CALLERS 2001-2005

8. 8 In 2006, Asociatia Telefonul Copilului has developed and established special procedures regarding the referral mechanism and the case management, detailed in MOUs signed with relevant institutions in the field of child rights protection in Romania.

9. COOPERATION WITH INSTITUTIONS AT THE CENTRAL LEVEL - MOUs The Ministry of Labor, Family and Social Protection - Child Protection General Direction The Ministry of Education, Research, Youth and Sports The General Inspectorate of the Romanian Police The Romanian Office for Adoptions The Children’s National Council 9

10. The General Directions for Social Assistance and Child Protection (47 in Romania) The School Inspectorates (47 in Romania) The County Police Inspectorates (47 in Romania) The General Direction of Police in Bucharest 10 COOPERATION WITH INSTITUTIONS AT THE LOCAL LEVEL

11. 11 Emergency call Child Helpline 116 111 consultants Child Helpline 116 111 management GDSACP School Inspector ates Police contact person Case monitoring investigation of the emergency call REFERRAL & MONITORING SCHEME The caller’s feedback

12. 12 CASE REGISTRATION

13. CASE IN NEED FOR IMMEDIATE INTERVENTION

14. 14 CASE PREPARED FOR REFERRAL

15. 15 CASE MONITORING

16. 16 CALLS 2001 - 2012 Calls registered (2001 – 2012) 1.807.644 calls Calls in need for immediate intervention (2001 – 2012) 38.660 calls

17. 17 All children deserve to be happy!

18. 18

19. 19 Asociatia Telefonul Copilului 116 111 Tel / Fax: 0040 21 413 00 11 www.telefonulcopilului.ro Contact person: Catalina Florea catalina.florea@telefonulcopilului.ro Thank you! Very much