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How to Win Friends & Influence People
Dale Carnegie Tim Calnon Chair, Leadership Development Workgroup Buffalo, 2013 Abrasive title, but the lessons can be sincere when not used with manipulative motivations
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Fundamental Techniques in Handling People
Don’t Criticize, Complain or Condemn Generate Importance Bait the hook to suit the fish
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Six Ways to Make People Like You
Become Genuinely Interested in Others Smile The Power of Using a Name
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Six Ways to Make People Like You
Be an Exceptional Listener! Talk in Terms of Other People’s Interests Make the Other Person Feel Important – and do it Sincerely
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Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
Begin with Praise and Honest Appreciation Talk About Your Own Mistakes First Ask Questions Praise Any and All Improvement
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Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
? Praise Any and All Improvement Ask Questions
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The One Thing You Need to Know
Marcus Buckingham Nancy R. Honeycutt, CAE ASDA Executive Director NLC Co-chair
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Great Managing Great Leading Sustained Individual Success
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Managing & Leading What’s the difference?
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Great Managers The essence of great management is not getting work done through people but getting people done through work.
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Great Managers Turn one person’s talent into performance
Serve the company by first serving the employee through coaching
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Great Managers Select good people Define clear expectations
Recognize excellence & praise it Care for their employees Discover what’s unique & capitalize on it
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You can do things I can’t do
Great Managers Strong teams are built on interdependency I need you I rely on you I value you You can do things I can’t do
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Great Leaders The essence of great leadership is striving to make others see a better future. Can persuade others to join together to make this future come true
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Great Leaders Have an image of the future clear in mind
Can rally people to a better future
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Great Leaders Remain focused on the future Are optimistic
Have integrity Are dissatisfied with the status quo Impatient for progress Nothing can undermine their faith that things will get better
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Play both roles Manage: begins with the person
Lead: picture of where you are headed
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There is no “I” in “team”
-- an old cliche There is an “I” in “win” -- Michael Jordan
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Individual Success What don’t you like doing? STOP doing it
Cut out activities & people that pull you off your path
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Individual Success is your Responsibility
Free to cultivate and refine your unique areas of strength
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Drive: The Surprising Truth About What Motivates Us
Daniel Pink LT Dan Hammer, DC, USN District 11 Trustee Pacific, 2011
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Our third drive… Harlow and Deci
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The Rise and Fall of Motivation 2.0
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Carrots and Sticks do Not Work… Most of the Time
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Type X and Type I
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Autonomy
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Mastery
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Purpose
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Summary Motivation 2.0 is GONE… Motivation 3.0 is HERE
Three components of Type I Autonomy Mastery Purpose
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