1. Promoting People Friendly Courts 1 of 34

2. Promoting People Friendly Courts The Mission “The judiciary has to fulfill its role of public agency not only by dispensing justice, but also by establishing a new type of relations between the justice and the public” 1 1 Motto from Judicial System Strengthening Strategy... every citizen has the right to effective settlement by the competent courts of the cases implying violation of his/her rights, freedoms and legitimate interests. 2 2 Law No.514 of 06.07.1995 on Judicial Organization, Art. 6 par. (2) 2 of 34

3. Promoting People Friendly Courts Different Approaches The Court-Client Oriented Staff Public Education Self-Help 3 of 34

4. Promoting People Friendly Courts Court-Client Oriented Staff 4 of 34 Delegates Some Judicial Functions to Staff Staff Assist Customers Through Legal Processes

5. Promoting People Friendly Courts Court-Client Oriented Staff Attractive to Customers & the Community Staff Intensive Knowledgeable Staff Good Training Can Be Expensive Staff Could Become Social Advocates 5 of 34

6. Promoting People Friendly Courts Public Education 6 of 34 Workshops & Written Materials Courthouse Tours Less Expensive More Customer Responsibility – Less Personal

7. Promoting People Friendly Courts Self Help 19 of 34 Filing Counters ElectronicInformationDisplays Security Safeguards 7 of 34

8. Promoting People Friendly Courts Filing Counters 19 of 34 Electronic Self Service Opportunities Electronic Queuing Minimizing Social Interaction With Staff 8 of 34

9. Promoting People Friendly Courts Self-Help ElectronicCommunication Web Site Easily Updateable Links to Other Resources 9 of 34

10. Promoting People Friendly Courts Web Site Specific Court Requirements Judicial Preferences Motion Practice Discovery Trial Practice Courtroom Etiquette 10 of 34

11. Promoting People Friendly Courts Web Site Reference Pages Glossary with Reference to StatutesGlossary with Reference to Statutes Links to Other CourtsLinks to Other Courts Links to Other AgenciesLinks to Other Agencies 10 of 34 11 of 34

12. Promoting People Friendly Courts Written Material Brochures, Pamphlets, Template Forms Simple, Step–By–Step Descriptions Multiple Languages Multiple Languages 10 of 34 12 of 34

13. Promoting People Friendly Courts Public Information Annual Report StatisticsStatistics TrendsTrends AccomplishmentsAccomplishments Reference InformationReference Information 10 of 34 13 of 34

14. Promoting People Friendly Courts Public Information Annual Report MissionMission VisionVision Strategic IssuesStrategic Issues 10 of 34 14 of 34

15. Promoting People Friendly Courts Social Media 15 of 34 New Avenues for Community Outreach 15 of 34

16. Promoting People Friendly Courts Self Help Signage Display Boards & PostersDisplay Boards & Posters Large, Consistent, Easy to ReadLarge, Consistent, Easy to Read Multiple LanguagesMultiple Languages Central LocationsCentral Locations 11 of 34 16 of 34

17. Promoting People Friendly Courts Signage Consistent Room Numbering, Building and Area Identification Posters - Pictures & Graphics - Limit Information 17 of 34

18. Promoting People Friendly Courts Signage Outdoor Direction Signs GraphicsGraphics ColorColor Limited InformationLimited Information Easy to ReadEasy to Read 12 of 34 18 of 34

19. Promoting People Friendly Courts Separate Circulation Zones Secure Elevators To Courtrooms Prisoners Public and Judges Do Not Cross 13 of 34 19 of 34

20. Promoting People Friendly Courts Electronic Filing Step-By-StepInstructionsAutomatic Indexing & Posting to the CMSElectronicPayment 13 of 34 20 of 34

21. Promoting People Friendly Courts Case Management Systems 13 of 34 21 of 34

22. Promoting People Friendly Courts Electronic Communication Case Numbering Civil: CV 2014 004134 Criminal: CR 2014 01016 001 DT Family: FC 2014 01254 (with Children) FN 2014 04243 (without Children) Probate: PB 2014 070594 Mental Health: MH 2014 003434 22 of 34

23. Promoting People Friendly Courts Electronic Recording Records All Day Every Day Monitored Outside the Courtroom Immediate Recordings Fast Transcript Production 13 of 34 23 of 34

24. Promoting People Friendly Courts Remote Interpretation In Or Out of Region Multiple Cameras and Microphones In the Courtroom 13 of 34 24 of 34

25. Promoting People Friendly Courts Remote Hearings Audio Video Conferencing Enhances SecurityEnhances Security Improves Access to JusticeImproves Access to Justice Fairness IssuesFairness Issues 25 of 34

26. Promoting People Friendly Courts Filing Fees 13 of 34 Access to the Public Clear Requirements Easily Updated 26 of 34

27. Promoting People Friendly Courts SmartForms 19 of 34 AppGenerated Can Contain a Wide Variety of Forms Easy to Naivgate 27 of 34

28. Promoting People Friendly Courts SmartForms Parsed Out Instructions 19 of 34 28 of 34

29. Promoting People Friendly Courts SmartForms 19 of 34 Series of SimpleQuestionsAndAnswers 29 of 34

30. Promoting People Friendly Courts SmartForms 19 of 34 OpportunityForAdditionalData 30 of 34

31. Promoting People Friendly Courts Things to Remember Not Universally Accepted - Some see it as “user hostile” 31 of 34

32. Promoting People Friendly Courts Management ConsistencyConsistencyConsistencyResponsibilityFlexibilityLegality 18 of 34 32 of 34

33. Promoting People Friendly Courts What Does the Future Hold? What do You See? 33 of 34

34. Promoting People Friendly Courts Thank You 34 of 34