1. Best Revenue Generators Serving the Most People Arq. Juan Francisco Yee Visualiza Guatemala

2. How its looks like??? A System that promotes services at cost that all patients can afford. A System that promotes High Quality services to all no matter who you are or your income. A System that tries to break the barriers that do not allow people to have access to eye care.

3. But more important, a System that cares about people.

4. Components Sliding fee scale Optical Shop Other services Flow of the patient and time Procurement Management Values Talent Management

5. Sliding fee a sliding fee scale creating affordable pricing that more patients can afford Price structure, it is so simple and attractive that the patients paying capacity is self selective Services at cost that all patients can afford. Offering Phaco and foldable lenses at a higher price

7. Optical Shop Optical shop – important tool to create revenue Good display of the frames In the social area people do not just buy cheap Frames but they are willing to buy more expensive Frames. The most expensive in the middle, the frames that moves less up and very cheap down.

8. Display of the frames

9. Other services Health care more comprehensive to the patients (Internist, Nutritionist, other specialties) Insurance Software for other eye clinics – Technical Support – New modules Activities that attract rich people to your institutions

10. Visualiza Soft wareGolf Tournament

11. Patient Flow and Time Define The standard of the service The service is defined by the clinical together with his team, not every doctor individually. The patient have to perceive the flow and the good service focused on themselves

12. Defining the Standard of Service Defining the sequence of a patient clinic (Flow) Appoiment Counselling Reception Surgery Cashier Preparation Dilatation Exam Pharmacy Optical

13. Defining the Standard of Service Time is one of the most important measurements, time allocation, time management and making effective time is everyone's responsibility. We measure time to see bottlenecks and make changes in the instant

14. The Time The time that we measure to define the quality of service is: -Waiting Time -Service Time -Time in the Clinic Service time is the time that the patient is in the examination room with the doctor.

15. The Time Waiting time is on Red, Examination time is on green and in yellow is service time and we dont measured. Counselling Surgery Cashier Preparation Dilatation Exam Pharmacy Optical

16. Procurement Cost Have to be reduce Annual Planning Requirements from all the departments Buy on bulk A good system and procedures

17. Conferencia impartida por: Arq. Juan Francisco Yee Paraguay - Octubre 2008 Example of procurement process

18. Conferencia impartida por: Arq. Juan Francisco Yee Paraguay - Octubre 2008 Main menu

19. How to make a procurement

20. Format of the procurement

21. Autorization process

22. Autorization Process

23. Ready for accounting

24. Format for accounting

25. Make Check by accounting

26. Archiving purchase on storage

27. It is a tool of strategic leadership... ….based on the appreciation of the person What is management by values

29. Management by Values ​​As leadership tool Objective: Increase profitability through differentiation in a market increasingly demanding and changing Base: Direct from a set of shared values ​achieving a total employee involvement in their work

30. The role of the person in the Management by Values These involve...... the whole person... Cognitive Area Emotional Area through adjustment.. between... Values ​​of the individualCorporate values What an individual ask to your company in exchange for their work? What the company offers its workers?

31. How to apply?? Personal change Self-knowledge Choosing values Changing attitudes Relationship with others PRINCIPIOS: effectiveness Iniciative Respect. Contribution New behaviors Emotional Control

32. CHANGE Individual Level Organitational Level Choosing values Changing attitudes new behaviors Development of Emotional Intelligence Communication skills Changing Objectives new procedures Internal Comunication continuous Improvement

33. Life and work Quality Life Personal Excellence Professional competence Value System Formation Decision making

34. Talent Management Talent management refers to the process that develops and incorporates new members into the workforce, and also develops and retains existing human resource. Talent Management seeks basically rewarding those individuals with high potential, treated as talent within their workplace.

35. Talent Management Actions With the Highest Impact on Revenue

36. Thanks Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all. Dale Carnegie