1. The Seven Habits of Highly Effective People
An Overview
led by
William P. (Bud) Werner
North Jersey ASQ Section 304
December 18, 2013

2. Sequence of Events
Provide information re: The Seven Habits of Highly People and its impact.
Define terms used in the title
Provide an overview of the concepts of The Seven Habits of Highly People.
Provide an overview of The Seven Habits of Highly People.

3. Seven Habits of Highly Effective People
Constructed based on Dr. Covey’s Ph. D. thesis on effectiveness.
Published in 1989 and sold 25 million copies now in 38 languages. In his #1 bestseller, Stephen R. Covey presented a framework for personal effectiveness.
In August 2011, Time listed Seven Habits as one of "The 25 Most Influential Business Management Books".
Covey does not claim to have invented the 7 habits, but rather to have discovered them and to have found a simple language for articulating them.

4. Deming’s 14 Points and The Seven Habits
They are integrated, interdependent, holistic, and sequential.
They build, one upon the other, providing a practical, cohesive basis for successful interpersonal relationships and for organizational effectiveness

5. Habits
Patterns of behaviors that involve three overlapping components:
Knowledge
Desire
Skill
Habits are learned, not inherited.
We can make or break our habits.

6. Knowledge
Habits
Desire
Skills

7. Ken Keyes
We are not responsible for the programming we received as children.
As adults, we are 100% responsible for correcting it.

8. Aristotle
We are what we repeatedly do. Excellence, then, is not an act, but a habit.

9. What a person is!
The Seven Habits of Highly Effective People focuses on
building character and competence in our personal lives and
building strong interpersonal relationships.

10. Covey
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

11. Trustworthiness
Character (exhibits integrity, maturity, and an Abundance Mentality) +
Competence (has knowledge, skills, and ability in a given area) =
Trustworthiness
W-3

12. Stephen R. Covey You cannot think efficiency with people.
You think effectiveness with people and efficiency with things.

13. Production Capability
Effectiveness
P/PC Balance
Production
Production Capability
Desired Results
Assets
FP-08

14. P/PC Balance Production The desired results produced
Production Capability
Maintaining, preserving, and enhancing the resources that produce the desired results
Note: the most important resource available to any organization is the relationships among its people, including internal and external stakeholders

15. P/PC Balance
Effective People maintain a balance between achieving desired results (Productivity) and enhancing the assets that allow them to produce the results. (Production Capability)
Physical/financial assets are “programs.” People are the “programmers” and are infinitely more valuable than other kinds of assets.

16. Peter F. Drucker
There is nothing so useless as doing efficiently that which should not be done at all.

17. Begin with the End in Mind7
Sharpen the Saw
Interdependence 5
Synergize
Public Victory
Seek First to Understand, Then to be Understood 6
Think Win-Win 4
Independence 3
Put First Things First
Private
Victory 2 1
Begin with the End in Mind
Be Proactive
Dependence
1-14

18. Habit 1: Be Proactive Take Responsibility. You have choices.
Work on expanding your Circle of Influence
Don’t blame others; apologize for mistakes
Use Proactive Language
Choose your responses based on your values
Be a light, not a judge; be a model not a critic
Change starts from within, and highly effective people make the decision to improve their lives through the things that they can influence rather than by simply reacting to external forces.

19. I am what I am today because of the choices I made yesterday.

20. Man’s Search for Meaning
Viktor Frankl
We who lived in concentration camps can remember the men who walked throughout the huts comforting others, giving away their last piece of bread. They may have been few in number, but they offer sufficient proof that everything can be taken away from a man but one thing: the last of the human freedoms - to choose one’s attitude in any given set of circumstances, to choose one’s own way.
Man’s Search for Meaning

21. You cannot talk yourself out of things you behaved yourself into.
Law of the Harvest
You cannot talk yourself out of
things you behaved yourself into.
Stephen R. Covey

22. Habit 2: Begin with the End in Mind
Develop a principle-centered personal mission statement. Extend the mission statement into long-term goals based on personal principles
Live out of your imagination of what can be, not out of your memory of what once was.
Consider the desired results before beginning.
Clarify values before setting goals.
Create mentally first, then physically.

23. Self-discover and clarify your deeply important character values and life goals. Envision the ideal characteristics for each of your various roles and relationships in life.
The end represents the purpose of your life.
Until you can say what that purpose is, with assurance, then you just cannot direct your life in the manner that would bring you the greatest satisfaction.

24. Habit 3: Put first things first
To manage our lives effectively, we must keep our mission in mind.
Understand what's important as well as urgent, and maintain a balance between what we produce each day and our ability to produce in the future.
Think of the former as putting out fires and the latter as personal development.

25. Emotional Bank Account
Metaphor for the amount of trust that exist in a relationship. It suggests that every interaction with another human being can be classified as a deposit or a withdrawal.
Deposits build and repair trust in relationships. Withdrawals lessen trust in relationships.

26. Time Management Matrix
URGENT T
NOT URGENT
IMPORTANT
NOT IMPORTANT I II
Crises
Pressing problems
Deadline-driven projects, meetings preparations
Preparation
Prevention
Values clarification
Planning
Relationship building
Needed relaxation
Empowerment
Needless interruptions
Unnecessary reports
Unimportant meetings phone calls, mail
Other people’s issues
Trivia, busywork
Some phone calls
Time wasters
“Escape” activities
Irrelevant mail
Excessive TV
III IV
H3-01

27. Habit 4: Think Win-Win Seek mutual benefit – not compromise
When working interdependently, always Think win-win. Or accept No Deal!
Win-lose and Lose-win are both “lose” in the long run.
Balance courage with consideration.
The Abundance Mentality sees many options; the Scarcity Mentality thinks in either/or dichotomies.

28. Abundance vs. Scarcity Mindsets*
abundance mentality or abundance mindset
a concept in which a person believes there are enough resources and success to share with others.
Can celebrate the success of others rather than feel threatened by it.
Arises from having a high self-worth and security (see Habits 1, 2, and 3), and leads to the sharing of profits, recognition and responsibility
scarcity mentality or scarcity mindset (i.e., destructive and unnecessary competition),
founded on the idea that, if someone else wins or is successful in a situation, that means you lose; not considering the possibility of all parties winning (in some way or another) in a given situation.
*Covey coined the terms

29. Habit 5: Seek First to Understand, Then to be Understood
Most people listen not with the intent to understand, but with the intent to reply. Dialog of the deaf!
Our tendencies are almost entirely autobiographical. We probe, advise, interpret, and evaluate.
Diagnose before prescribing.
The key to influence is to first be influenced.
First seek to understand the other person, and only then try to be understood. Stephen Covey presents this habit as the most important principle of interpersonal relations.

30. Emotional Bank Account
Metaphor for the amount of trust that exist in a relationship.
It suggests that every interaction with another human being can be classified as a deposit or a withdrawal.

31. Emotional Bank Account
Deposits which build and repair trust in relationships include kindness, keeping promises, honoring expectations, being loyal to the absent, and making apologies.
Withdrawals damage and lessen trust in relationships.

32. Emotional Bank Account
Deposits
Kindness,
Courtesies
Keeping Promises
Clear Expectations
Loyalty to the Absent
Apologies
Withdrawals
Un-kindnesses,
Discourtesies
Breaking Promises
Unclear Expectations
Disloyalty, Duplicity
Pride, Conceit, Arrogance

33. Habit 6: Synergize Look at differences as potential strengths.
The whole is greater than the sum of its parts.
Seek the Third Alternative.
Unity means being complementary.
Value Differences.

34. Habit 7: Sharpen the Saw
The greatest assets to constantly preserve, enhance, and cultivate are our own capabilities.
Sharpening the saw means personal PC.
Establish a self-renewal program in four areas: Physical, Mental, Social/Emotional, and Spiritual.
Continuous improvement is the only way to avoid atrophy.

35. Begin with the End in Mind7
Sharpen the Saw
Interdependence 5
Synergize
Public Victory
Seek First to Understand, Then to be Understood 6
Think Win-Win 4
Independence 3
Put First Things First
Private
Victory 2 1
Begin with the End in Mind
Be Proactive
Dependence
1-14

36. Situation to Consider
You are at your 80th birthday party and “significant” individuals from all elements/roles of your life are there.
How would you like them to describe you and your influence on them?
Note: We cannot go back and have a new “beginning.” But we can start today to have a different “ending.”

37. Old Native American Saying
When you were born, you cried and the world rejoiced.
Live your life in such a manner that when you die the world cries, and you rejoice.