1. Theresa L. Hollowell CGTP

3. Received verbal approval to Travel Type your orders, receive GTR Take orders and GTR to the Ticket counter Always a friendly face! Remember When………………..

4. Currently, Employees can book travel from work and home.

5. Which airport? What fare? what airlines? What’s YCA, CA? What do I do when I miss my flight? OMG ----------

6. Decreased calls to the TMC, Increased calls to the number of policy and travel specialist.

7. PRIOR TO eTSCURRENT TMC/agents depletedNumber of Fed employees increased Number of calls to TMC decreasedNumber of calls to Travel Policy points of contact increased Less errors with TMC booking travelNumber of employee errors increased

8.  Travel agent  Policy Expert  Approving official  Budget – Reconciliation  Auditor  Reporting tool

9.  Automation  Mobiles  Tablets  Agency staff