1. IP Communications Training 8961 Series

2. Getting to Know Your Phone Message Waiting LCD Screen Soft Keys Speakerphone Navigation Pad Line or Speed Dial Buttons Transfer Key Session Buttons Back Key End Call Key Conference Key HOLD Key Features Buttons Volume Control Headset Key Mute Button Speakerphone Key

3. Handset Placing a Call Placing calls: 1.Do one of the following: 1 st **Press the Line button of the line you wish to use** Lift the Handset Press the Session Button Press the New Call Soft key Press the Speaker button Press the Headset button if you use a headset 2.Dial the number Speaker Headset Line Buttons Session Buttons

4. Dialing the Number Inside Calls: Dial the Four digit extension number NOTE: Use *ext to dial VM directly during school hours Outside Calls: Dial “8” + the number Emergency Calls: Dial 911 or 8911

5. Answering an Incoming Call To Answer an incoming call: Answer with the speakerphone; either: –Press the Speaker button –Press the Answer Soft key –Press the Line Button then the Session button for the incoming call To take a call off speaker phone, lift the handset Answer with a handset: –Lift the Handset just as you would with your old phone

6. Ending a Call Depending on how the call was placed (or accepted), do one of the following: –Press the Speaker button –Press the Headset button –Press the End Call Soft key

7. Soft Keys Soft keys: first screen Soft keys: when more button is pressed Example: Softkeys after searching in the directory Soft keys change depending on the status on the phone.

8. Soft Keys Examples of Soft Keys & Others New Call soft key enables a new call Redial soft key redials the last dialed number Transfer button enables you to transfer a call Conference button allows three way calling Hold button places a call on hold Resume soft key continues a call that was on hold DND (Do Not Disturb) silences the ringer CFwdALL forwards all calls to entered number Park places call on hold at system specified extension Transfer Key Conference Key HOLD Key

9. Call Park While on a phone call, press the Park soft key. This will immediately clear the phone of the call. There will be a message on the LCD screen that says “Call park at xxxx”. From any IP phone, dial the number displayed on the screen where the call is parked to immediately pick up that call. If the call has not been picked up after a period of time, the system will call back the phone that placed the call into park.

10. Transferring Phone Calls While on a phone call, press the Transfer button. This will place the person you were talking to on hold and start a new call. Dial the number of the party that you want to transfer the original call to. When you are ready to connect the two parties to each other, press the Transfer soft key or the Transfer button again. All calls will clear from the screen and your phone is ready to make a call again.

11. Making a Conference Call While on a phone call, press the Conference button. This will place the person you were talking to on hold and start a new call. Dial the number of the party that you want to conference into the original call. When you are ready to connect all three parties to each other, press the Conference soft key or the Conference button again. The two calls will change to one on the screen and it will say “To Conference”.

12. Features Buttons There are three features buttons located on your IP Phone: –Messages – Allows you to access your voicemail –Directory – Allows each user to see Missed, Received and Placed Calls as well as look up phone numbers in the Corporate Directory –Setting – This is where users can change their Ring Type and the contrast on their IP Phones Directories Key Settings Key Messages Key

13. Retrieving Voice Mail Phone Light If the phone light is lit red, you have a new, unheard message. To retrieve your new message, press the message feature button, and follow the prompts. Voicemail Envelope

14. Questions Any Questions? For more information go to: www.dataserv.tv/Training.aspx