1. user experience design for web services sarah houghton-jan

2. what is user experience?

3. interaction
like
understand
use

4. user experience accessibility human computer interaction usability
branding
user
experience
library science
ergonomics
performance
ethnography
web analytics
design
information architecture
technical writing

14. 5 planes of user experience design
surface
visual design
skeleton
interface & navigation
structure
IA & interface design
scope
content reqs & functionality
strategy
site objectives & user needs

16. usability principles

17. “you are not the user. neither is your boss
“you are not the user. neither is your boss.” ~Jessyca Fredrick, ThisNext

19. 5 laws of library science 1) books are for use 2) every reader his [or her] book 3) every book its reader 4) save the time of the reader 5) the library is a growing organism
ux web design

22. usability research

23. }nice! }meh... surveys focus groups user interviews card sorting
walk-throughs
user personas
}meh...
}nice!
bazinga!

24. Photo credit: Adaptive Path (http://www.adaptivepath.com/)

25. information architecture

26. navigation
content
throughout the site
on a page
interplay with design

27. start with a content audit!

29. navigation 101
fewer words
fewer choices
fewer steps

31. writing
for the web

32. remove words (yes, as many as you can)

33. eBooks, eAudioBooks, and eMusic materials at San Jose Public Library are available 24-7, whenever you’re online. What do I need to use the library’s eBooks, eAudioBooks, and eMusic? A free Library Card account; a personal computer with an internet connection (not a library computer); reader software (for downloadable titles).

34. block & format

35. be consistent in labeling

37. design and information

41. 5 steps to changing your website

42. stop thinking like a librarian#1
stop thinking like a librarian

43. watch people use the website#2
watch people use the website

44. rapid prototype changes#3
rapid prototype changes

45. #4
test it

46. #5
implement & repeat

47. Further Reading x 10 1) Adaptive Path Blog - http://www. adaptivepath
Further Reading x 10 1) Adaptive Path Blog ) Boxes and Arrows - 3) Don't Make Me Think: A Common Sense Approach to Web Usability (Steve Krug) 4) Information and Design Usability Resources - 5) A Project Guide to UX Design (Ross Unger and Carolyn Chandler) 6) Sketching User Experiences (Bill Buxton) 7) Ten Usability Tips Based on Research Studies (Cameron Chapman): 8) Undercover User Experience Design: Voices That Matter (Cennydd Bowles and James Box) 9) Usability Guidelines: 10) A User's Guide to Managing User Experience Teams:

48. questions and discussions
Sarah Houghton-Jan
LibrarianInBlack.net
@TheLiB