2. Oracle User Productivity Kit Professional Ensuring Success with Oracle Apps
Beth Renstrom Global Product Manager, UPK

3. Program Agenda What is UPK Why UPK UPK Demo
Customer Examples of Success
Resources
Q&A

4. The following is intended to outline our general product direction
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

5. What is Oracle User Productivity Kit Professional?
Oracle University
10/04/2017
What is Oracle User Productivity Kit Professional?
Single-source platform to develop, maintain, and publish documentation, simulations and In- Application performance support content to enable seamless usage of all enterprise applications
4,500 customers 25,000 developers 16 million end users 22 languages

6. 90% 70% 60% 60% $0 Case Study: UPK in Siebel Upgrade
HELP DESK SERVICE REQUESTS
70%
Test Script Effort
60%
Documentation Effort
60%
User Adoption of Siebel $0
Enablement\Training Travel Costs

7. Oracle User Productivity Kit (UPK)
Create
Quickly record simulations of nearly any application process (Oracle, SAP, Windows apps)
Augment recordings with conceptual information, questions and assessments
Manage
Collaborative development with Multi User check-in/check-out
Permissions, Versioning, Status, Search, Reporting
Deploy
Publish a single recording effort to multiple formats (HTML, PDF, PPT, DOC, XLS)
Deliver test scripts, training, and context sensitive help in end user applications
Reuse
Each asset is stored as the single source of truth
Leverage assets to create many deliverables for many purposes
Translate
Guided recapture streamlines the translation effort
Support for over 20 languages

8. Single Source Content Development
Record Once
Produce Multiple Outputs
Use Throughout the entire software lifecycle 8

10. Oracle UPK in Software Lifecycle: Value Beyond Training
Use UPK to capture ‘as is’ best practices early in the cycle
Manage and update content as business processes change
Deploy critical project team assets and information by role
Workforce Effectiveness/
Knowledge Capitalization
Track and measure effectiveness of information
Document system processes and procedures for use in CRPs
Deploy In-Application Support to provide just in time, role-based information
IT Documents system changes to build customization library
Publish manuals and instructor guides
Create test scripts to validate in User Testing
Use UPK for employee self-service
Record and document transactional and conceptual information
Publish knowledge transfer materials for multiple learning methods

11. Let's take a look ….
Show quick recording, edit – edit screenshot, add link, add ppt to concept frame.
Publish – show all publish options, talk through this when publishing…
Show UPK Professional
Use VM – or get online?

12. Customer Examples – UPK Adding Value
Lowered training costs by 70% across their PSFT and 3rd party apps deployments
Reduced system test creation time by over 50%, saving over 2 FTE years worth of time.
Standardized non-Oracle enterprise application enablement for 60+ apps with UPK
Reduced creation of project materials timeline by 80%, and standardized EBS globally on over 200 UPK topics
730 + Developer Clients. UPK documentation. PM\Dev Transfer of Information. Sales Consulting. DSS. Oracle Support.

13. Key Take-Aways Project Tool Success throughout the Software Lifecycle
Implementation
Upgrades
Single Source Content Creation
Create
Manage
Deploy
Reuse
Translate

14. Resources – External Oracle.com Getting Started Content
kit/overview/index.html
Getting Started Content
Online Documentation Library
/index.html
My Oracle Support

15. Social Media & Networking
Linked In:
Oracle UPK Community
Oracle UPK and Oracle Tutor Professionals
Many others
UPK Blog:
Facebook: Tutor/
Twitter:
OAUG – Special Interest Group
Quest – Special Interest Group