1. Achieving End User Utopia: A LESSON IN ADOPTABILITY www.BostonO365.com 1

2. 17 Years in IT 5,000+ seats migrated to o365 FoodieDog lover 5 Fortune 500 clients Founder Boston Office 365 User Group Founder WSC Father Movie buffLego Maniac www.BostonO365.com 2

3. My name is Mike Dixon @BostonO365 17 Years in IT 5,000+ seats migrated to o365 Dog lover 5 Fortune 500 clients Founder Boston Office 365 User Group FatherDog Lover Early adopter of all things technology Lego Maniac www.BostonO365.com 3

4. Why do projects fail? www.BostonO365.com 4

5. What is end-user utopia? www.BostonO365.com 5 1. People use the product at launch 2. Product reduces redundancy 3. Product increases productivity 4. You get a raise for creating such a fine product

6. Agenda www.BostonO365.com 6 1. Executive support 2. Focus group 3. Training 4. Feedback 5. Questions

7. Exec Support www.BostonO365.com 7

8. Executive support www.BostonO365.com 8 1. Critical to success 2. Get some 3. Get it early 4. Keep it coming

9. Coalition formulation www.BostonO365.com 9 1. Power … executive influencers and tactical ability 2. Expertise … broad set of views from different parts of org. 3. Credibility … reputation 4. Leadership … drive the change process - Robert Bogue, The SharePoint Shepherd

10. Determine the scope of the project www.BostonO365.com 10 1.Don't take the original request at face value 2.Interview everyone 3.Pre-screen for the focus group 4.Document Ideas for Phase 2

11. Focus group www.BostonO365.com 11

12. Create a focus group www.BostonO365.com 12 1. Think horizontally 2. Think vertically

13. Tech vs culture www.BostonO365.com 13

14. How do we change culture? www.BostonO365.com 14 1. Involve people 2. Explain the change a)Why is there change? b)How does it make my life better? 3. Train everyone a)Train early b)Train often c)Never stop training

15. Training www.BostonO365.com 15

16. What is Training? www.BostonO365.com 16 1. Requirement gathering 2. Executive presentations 3. Focus group meetings 4. Classroom training 5. Reoccurring classes

17. Feedback www.BostonO365.com 17

18. Feedback www.BostonO365.com 18 1. Gather as much as possible 2. Review it regularly 3. Make it part of the process 4. Let people know that you got it 5. Act on it 6. Let them know you acted on it 7. Reward them for it

19. Questions? FEEDBACK!! www.BostonO365.com 19

20. Thank You!! www.BostonO365.com 20 Mike Dixon Sr. Consultant @BostonO365 Mike.Dixon@BostonO365.com www. BostonO365.com