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WHY AGILE IS FAILING at the ENTERPRISE And at least a thing or two that can be done about it. ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 1
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2 hillel.glazer@leadingagile.com +1443.977.6696 www.leadingagile.com twitter.com/hi11e1 facebook.com/leadingagile linkedin.com/in/hillelglazer Hillel Glazer
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WHY AGILE WORKS ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 3
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Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 4
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Team User Story ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 5
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Team Database Report Screen User Story ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 6
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Team Database Report Screen User Story Clarity ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 7
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Team Database Report Screen User Story Clarity Accountability ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 8
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Team Database Report Screen User Story Clarity Accountability Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 9
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WHY AGILE WORKS AT SCALE ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 10
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Team Database Report Screen User Story Clarity Accountability Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 11
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Team Database Report Screen User Story Structure Accountability Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 12
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Team Database Report Screen User Story Governance Measureable Progress Structure ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 13
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Team Database Report Screen User Story Governance Metrics & Tools Structure ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 14
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WHY AGILE FAILS ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 15
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Team Database Report Screen User Story Lack of Clarity ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 16
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Team Database Report Screen User Story Lack of Clarity Lack of Accountability ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 17
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Team Database Report Screen User Story Lack of Clarity Lack of Accountability Lack of Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 18
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WHY AGILE FAILS AT SCALE ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 19
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Team Database Report Screen User Story Lack of Clarity Lack of Accountability Lack of Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 20
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Team Database Report Screen User Story Lack of Structure Lack of Governance Lack of Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 21
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Team Database Report Screen User Story Lack of Governance Lack of Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 22 Lack of Structure
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Team Database Report Screen User Story Lack of Metrics & Tools Lack of Structure Lack of Governance ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 23
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ORGANIZATIONAL BARRIERS ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 24
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Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 25
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Matrixed Organizations Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 26
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Matrixed Organizations Non-instantly Available Resources Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 27
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Matrixed Organizations Limited Access to Subject Matter Expertise Non-instantly Available Resources Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 28
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Matrixed Organizations Limited Access to Subject Matter Expertise Non-instantly Available Resources Shared Requirements Between Teams Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 29
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Matrixed Organizations Limited Access to Subject Matter Expertise Non-instantly Available Resources Too Much Work In Process Shared Requirements Between Teams Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 30
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Matrixed Organizations Limited Access to Subject Matter Expertise Non-instantly Available Resources Too Much Work In Process Shared Requirements Between Teams Large Products with Diverse Technology Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 31
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Matrixed Organizations Limited Access to Subject Matter Expertise Non-instantly Available Resources Too Much Work In Process Shared Requirements Between Teams Technical Debt & Defects Large Products with Diverse Technology Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 32
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Matrixed Organizations Limited Access to Subject Matter Expertise Non-instantly Available Resources Too Much Work In Process Low Cohesion & Tight Coupling Shared Requirements Between Teams Technical Debt & Defects Large Products with Diverse Technology Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 33
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WHERE DO YOU GET STARTED? ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 34
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Team Database Report Screen User Story ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 35
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Team Database Report Screen User Story Remember the goal… ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 36
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Team Database Report Screen User Story Clarity ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 37
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Team Database Report Screen User Story Clarity Accountability ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 38
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Team Database Report Screen User Story Clarity Accountability Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 39
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Team Database Report Screen User Story … at all levels of scale ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 40
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CulturePracticesStructure ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 41
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CulturePracticesStructure... all three are essential, but where do you start? ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 42
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CulturePracticesStructure Focused on changing hearts and minds Focused on being agile rather than doing agile Focused on values and principles ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 43
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CulturePracticesStructure Focused on changing hearts and minds Focused on being agile rather than doing agile Focused on values and principles Belief that delivery systems will emerge based on new thinking ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 44
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PracticesStructureCulture Focused on the things that you do Focused on roles, ceremonies, and artifacts Can be management driven or technically driven ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 45
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PracticesStructureCulture Focused on the things that you do Focused on roles, ceremonies, and artifacts Can be management driven or technically driven Belief that agile is a process or way to work ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 46
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StructureCulturePractices Focused on forming teams and governing the flow of value Focused on aligning the organization first ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 47
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StructureCulturePractices Focused on forming teams and governing the flow of value Focused on aligning the organization first Belief that culture and practices only emerge within a rational structural and planning framework ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 48
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Working Hypothesis: Agile transformation begins by defining a rational system of delivery for the enterprise
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Working Hypothesis: True agility comes by breaking dependencies between teams across the organization
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Working Hypothesis: Healthy culture and solid practices emerge within a rational delivery framework
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MAPPING YOUR AGILE TRANSFORMATION ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 52
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Predictability Adaptability ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 53
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Predictability Adaptability Emergence Convergence ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 54
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Predictability Adaptability Emergence Convergence ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 55
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Predictability Adaptability Emergence Convergence AE PC ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 56
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Predictability Adaptability Emergence Convergence AE PE PCAC ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 57
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 58
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Traditional ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 59
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 60
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile Lean Startup ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 61
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile Lean Startup LOB ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 62
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile Lean Startup LOB Pilot ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 63
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Team Database Report Screen User Story Clarity Accountability Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 64
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile Lean Startup LOB Pilot ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 65
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Team Database Report Screen User Story Clarity Accountability Measureable Progress ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 66
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile Lean Startup Adopt Pilot ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 67
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Team Database Report Screen User Story Lack of Metrics & Tools Lack of Structure Lack of Governance ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 68
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile Lean Startup LOB ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 69
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile Lean Startup LOB Low Trust ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 70
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile Lean Startup LOB Low Trust LOB Become Predictable ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 71
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc TraditionalAgile Lean Startup LOB Low Trust LOB Become Predictable ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 72
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Lean/AgileAgile Lean Startup LOB Low Trust LOB Become Predictable ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 73
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Lean/AgileAgile Lean Startup LOB Low Trust LOB Become Predictable LOB Reduce Batch Size ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 74
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Lean/AgileAgile Lean Startup LOB Low Trust Become PredictableReduce Batch Size Fully Decouple ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 75
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INCREMENTAL AND ITERATIVE IMPROVEMENT ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 76
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Lean/AgileAgile Lean Startup Org Slice Low Trust Become PredictableReduce Batch Size Fully Decouple ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 77
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Lean/AgileAgile Lean Startup Org Slice Low Trust Become PredictableReduce Batch Size Fully Decouple Phase One ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 78
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Lean/AgileAgile Lean Startup Org Slice Low Trust Become PredictableReduce Batch Size Fully Decouple Phase One Phase Two ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 79
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Lean/AgileAgile Lean Startup Org Slice Low Trust Become PredictableReduce Batch Size Fully Decouple Phase One Phase Three Phase Two ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 80
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Lean/AgileAgile Lean Startup Org Slice Low Trust Become PredictableReduce Batch Size Fully Decouple Phase One Phase Three Phase Four Phase Two ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 81
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Predictability Adaptability Emergence Convergence AE PE PCAC Ad-Hoc Lean/AgileAgile Lean Startup Org Slice Low Trust Become PredictableReduce Batch Size Fully Decouple Phase One Phase Three Phase Four Phase Two Phase Five ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 82
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STRUCTURE ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 83
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Services Teams – These teams support common services across product lines. These teams support the needs of the product teams. Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 84
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Services Teams – These teams support common services across product lines. These teams support the needs of the product teams. Team Product Teams – These teams integrate services and write customer facing features. This is the proto-typical Scrum team. Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 85
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Services Teams – These teams support common services across product lines. These teams support the needs of the product teams. Team Product Teams – These teams integrate services and write customer facing features. This is the proto-typical Scrum team. Team Programs Teams – These teams define requirements, set technical direction, and provide context and coordination. Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 86
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Services Teams – These teams support common services across product lines. These teams support the needs of the product teams. Team Portfolio Teams – These teams govern the portfolio and make sure that work is moving through the system. Team Product Teams – These teams integrate services and write customer facing features. This is the proto-typical Scrum team. Team Programs Teams – These teams define requirements, set technical direction, and provide context and coordination. Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 87
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Team Product & Services Teams ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 88
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Team Product & Services Teams Program Teams ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 89
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Team Product & Services Teams Program Teams Portfolio Teams ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 90
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GOVERNANCE ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 91
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Team Product & Services Teams Program Teams Portfolio Teams ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 92
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Product & Services Teams Scrum Team Program Teams Portfolio Teams ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 93
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 94
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 95
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METRICS ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 96
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 97
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 98
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 99
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 100
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INCREMENTAL TRANSFORMATION ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 101
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Increment One ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 102
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Increment One Agile Rollout Increment Two ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 103
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Increment One Agile Rollout Three - N ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 104
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ITERATIVE TRANSFORMATION ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 105
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration One ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 106
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration Two ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 107
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration Three ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 108
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration Four ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 109
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration Five ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 110
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ITERATIVE & INCREMETNAL CHANGE ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 111
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration One ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 112
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration Two ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 113
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration Three Agile Rollout Iteration One ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 114
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration Four Agile Rollout Iteration Two ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 115
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Product & Services Teams Program Teams Portfolio Teams Scrum Kanban Team Agile Pilot Iteration Five Agile Rollout Iteration Three ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 116
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Another Way to Look at It A More Complete Solution ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 117
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Change Management & Communication StructureGovernanceMetricsAssessment Targeted Improvement Sustain- ability Form Teams Teach Practices Coach Teams Define the End State Make the Change Make the Change Stick Business Drivers Predictability Time to ROI Value-Driven ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 118
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Form Teams Teach Practices Coach Teams Make the Change Focus of MOST Agile “transformations” ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 119
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Change Management & Communication StructureGovernanceMetricsAssessment Targeted Improvement Sustain- ability Form Teams Teach Practices Coach Teams Define the End State Make the Change Make the Change Stick What About Business Drivers? Predictability Time to ROI Value-Driven ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 120
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Change Management & Communication StructureGovernanceMetricsAssessment Targeted Improvement Sustain- ability Form Teams Teach Practices Coach Teams Define the End State Make the Change Make the Change Stick What About Business Drivers? Predictability Time to ROI Value-Driven ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 121
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Change Management & Communication StructureGovernanceMetricsAssessment Targeted Improvement Sustain- ability Form Teams Teach Practices Coach Teams Define the End State Make the Change Make the Change Stick What About Business Drivers? Predictability Time to ROI Value-Driven ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 122
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Change Management & Communication StructureGovernanceMetricsAssessment Targeted Improvement Sustain- ability Form Teams Teach Practices Coach Teams Define the End State Make the Change Make the Change Stick What About Business Drivers? Predictability Time to ROI Value-Driven ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 123
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Product Teams Scrum Team Program Teams Portfolio Teams Services Teams ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 124
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Change Management & Communication StructureGovernanceMetricsAssessment Targeted Improvement Sustain- ability Form Teams Teach Practices Coach Teams Define the End State Make the Change Make the Change Stick Business Drivers Predictability Time to ROI Value-Driven ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 125
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SUMMARY ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 126
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Summary By focusing on the fundamentals of agile delivery, while systematically and methodically breaking dependencies, we can achieve true enterprise agility
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WHY AGILE IS FAILING at the ENTERPRISE And at least a thing or two that can be done about it. THANK YOU ©2014 LeadingAgile LLC **ALL RIGHTS RESERVED** 128
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