1. Copyright © Allyn & Bacon 2006 Chapter 5 Improving Group Climate This multimedia product and its contents are protected under copyright law: ä any public performance or display, including transmission of any image over network; ä preparation of any derivative work including the extraction, in whole or in part, of any images; ä any rental, lease, or lending of the program.

2. Copyright © Allyn & Bacon 2006 Defensive Climates ä Evaluation (you) v. description (I) ä Control v. problem orientation ä Strategy (manipulation) v. spontaneity ä Neutrality v. empathy ä Superiority v. equality ä Certainty v. provisionalism

3. Copyright © Allyn & Bacon 2006 Disconfirming responses ä Impervious- ignored ä Interrupting- cut off ä Irrelevant- unrelated ä Tangential-other direction ä Impersonal- monologue ä Incoherent- rambling ä Incongruous

4. Copyright © Allyn & Bacon 2006 Confirming response ä Direct-reacts directly ä Agreement about content ä Supportive-understanding ä Clarifying-content & feelings ä Positive feeling

5. Copyright © Allyn & Bacon 2006 Group cohesiveness ä Attraction members feel toward one another ä Deep loyalty ä Esprit de corps ä Group’s goal becomes one’s own

6. Copyright © Allyn & Bacon 2006 Cohesiveness results from ä Composition: building a team ä Individual benefits ä Task effectiveness ä Communication

7. Copyright © Allyn & Bacon 2006 Group Climate & Productivity ä Trust means members can count on each other ä Members act with group in mind, not from hidden agendas ä Strong bonds tolerate constructive conflict ä Social reality gives people freedom to assert individuality ä People have degree of dependence on group; personal commitment