1. IHSS OVERTIME & RELATED CHANGES
CITY & COUNTY OF
SAN FRANCSCO
HUMAN SERVICES AGENCY

2. TODAY’S AGENDA What has changed? Weekly Hour Limits
Consumer Agreements
How to adjust your hours week to week
Provider Work Week Agreements
Consumers with Multiple Providers
Providers with Multiple Consumers
Violations, Consequences & Appeals
New Time Sheets
Other Changes
Take Aways
Where to Find More Information

3. WHAT’S CHANGED? Time & a half pay for any work over 40 hours a week
Up to 7 hours of paid travel time when traveling between consumers in the same day

4. WEEKLY HOUR LIMITS: PROVIDERS
Old Way: Providers had no limits to the hours they could work per week or month
New Rules:
Weeks are Sunday through Saturday
Providers are limited to working a total of 61 (66 in a few cases) hours total per week for all of their consumers.
Take Away: Providers can receive overtime, but are capped at 61 hours a week. Also travel time is not counted against this cap.

5. WEEKLY HOUR LIMITS: CONSUMERS
Old Way:
IHSS gave hours to consumers in monthly amounts
Consumers could schedule those hours however they wanted
New Way: Consumers have weekly-authorized hours based upon their monthly-authorized hours. (This is not a reduction in hours)
Take Away: Consumers must track their weekly usage of hours and must not exceed their weekly-authorized amounts.

6. ADJUSTING WEEKLY HOURS
Old Way: A Consumer could adjust their schedule however they want
New Rule: There are two ways a consumer can change their schedule.
If a switch doesn’t increase the number of OT hours for a provider, the consumer doesn’t need to call.
Take Away: If the switch results in more overtime for the IP, the consumer must call IHSS for permission.

7. STATE CRITERIA OF OVERTIME APPROVAL
Additional hours must be for unanticipated need
Must be related to immediate need that can’t wait until a new provider comes
Must be related to a need that has a direct and significant impact on consumer health or safety

8. REQUESTING WEEKLY HOURS ADJUSTMENT
Consumers call IHSS at to ask for approval to switch hours
IHSS uses that state criteria and will give verbal decision and will mail an official notice to the consumer and provider.
If a consumer adds hours one week, they must subtract them from another week in the month to ensure the consumer doesn’t exceed their monthly authorization.

9. CONSUMERS WITH MULTIPLE PROVIDERS
Old Way: Consumers with more than one provider could arrange their schedule however they wanted
New Rule: Consumers with multiple providers must make a work schedule and have it signed by all their providers (SOC2256). Their Total hours must equal the number of hours the consumer is authorized for the week.
Take Away: Form SOC 2256 must be sent to IHSS by December 15th. If not submitted by March 1st eligibility will be suspended.

10. PROVIDERS WITH MULTIPLE CONSUMERS
Old Way: IHSS providers could work whatever schedule best suited their needs without input from the county.
New Rule: Providers with multiple consumers must submit a work week and travel agreement (SOC 2255).
Take Away: Form SOC 2255 must be filled by Dec 15th. If not submitted by March 1st the provider will be terminated.

11. VIOLATIONS
Old Way: IHSS consumers were solely responsible for disciplining and terminating their providers
New Rules: IP can receive a violation for the following reasons:
Claiming more than 7 hours of travel time
Working more than 61 hours a week without permission from IHSS
Working more than the consumer’s weekly hours without permission from IHSS

12. CONSEQUENCES 1st Violation: Written warning
2nd Violation: Written warning and mandatory training within 14 days
3rd Violation: 3 Month Suspension
4th Violation: 1 Year Suspension
1 violation is dropped a year after the last violation

13. APPEALING A VIOLATION
When a provider receives a violation notice, they have 10 calendar days to request a county review
SF IHSS has 10 days to investigate and make a decision
You may appeal the SF IHSS with CDSS for 3rd & 4th violations

14. NEW CONSUMER FORMS (SENT FROM THE STATE ON NOV. 1)
TEMP 3000
Revised SOC 426A
SOC 2256 (If you use more then one provider)
All these forms must be returned to the county before Dec 15th

15. NEW PROVIDER FORMS (SENT FROM THE STATE ON NOV. 1)
TEMP 3001
SOC 846
Form SOC 2255 : Must be returned before Dec or you can’t be paid for travel time and if not returned before March 1st the provider will be terminated.

16. NEW NO TRAVEL TIMESHEET (USED BY MOST PROVIDERS)

17. NEW TRAVEL TIMESHEET
Used by providers who travel from one consumer to another in the same day
Must be submitted with Travel time claim form

18. TRAVEL TIME CLAIM FORM

19. OTHER CHANGES
IHSS timesheets & paychecks will be mailed to providers separately as of January 1st, 2015
If you are a consumer who has IHO or who has Advance Pay, more information to come.

20. TAKE AWAYS
Providers can receive overtime, but are capped at 61 hours a week (not counting travel time)
Up to 7 hours of paid travel time traveling between consumers
Consumers must track their weekly usage of hours and must not exceed their weekly-authorized amounts.
If a schedule switch results in more overtime for the IP, the consumer must call IHSS for permission.
Not keeping track of the consumer & provider’s schedule can result in a violation and serious consequences.

21. TAKE AWAYS CONT.
Violating the new rules for the 3rd time will result in a 3-month suspension and the 4th time will result in a yearlong suspension.
Violation appeals must be requested within 10 days
Make sure you have filled out the relevant new forms
Make sure you understand and are comfortable with the new timesheet
More information coming soon for those have IHO or use Advance Pay.
Still Have Questions? Additional Free Training Available

22. STILL HAVE QUESTIONS? ADDITIONAL FREE TRAINING AVAILABLE
For IHSS Providers call TAPCA at (888)
For IHSS Consumers call the IHSS Public Authority at (415)